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11) Thank you for your email. Your credit card has been charged $5.99 for the first ten words and $1.99 for each additional word in your message.
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I start work at 9.30am but always leave the OOO on until at least then and schedule it until 10am – that way if the backlog is terrifying, people who email me that morning will know why I’m not replying straightaway. Similar to how some people mark their first day back from a few weeks off as out of office so they don’t have meetings (which is a great idea although I rarely do it).
Above a certain level in my agency managers have to designate an official delegate when they’re out, which can easily result in out of office messages like what you’ve listed. Not the most elegant, but clear and useful!
Going beyond being formal and functional with your messages, you can also add a note of festive mood to your email if you feel like being creative. To this purpose, you can adopt a lighter tone, while referencing the holiday in question.
The Uniform Holiday Bill (Public Law 90-363 (82 Stat. 250)) was signed on June 28, 1968, and was intended to ensure three-day weekends for Federal employees by celebrating four national holidays on Mondays: Washington's Birthday, Memorial Day, Veterans Day, and Columbus Day. It was thought that these extended weekends would encourage travel, recreational and cultural activities and stimulate greater industrial and commercial production. Many states did not agree with this decision and continued to celebrate the holidays on their original dates.
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People really just need to know that I’m either definitely not going to reply (annual leave) or might but delayed (all day meetings) plus when I’m back and who to contact if it is urgent.
To my mind, it’s just a really bad idea to mass delete stuff that comes in while you’re out. You never know if those emails contain important (though non-actionable) information that you’ll need. You really can’t expect people to resend information like that once you’re back, especially if you were cc’d on something.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
And while we all have grace for friends and family who seem to take forever to get back to our messages, customers generally expect this degree of promptness when they text a business.
The eternally mind-blowing story of the company-wide email, OoO messages, and reply-all autoresponders that took out a 30,000 employee university email server one summer, comes to mind here…
I don’t think it’s rude to do the deletion, but it’s pretty rude to not give some sort of Plan B besides “Wait until I decide I am ready to deal with you.” I’m sure it feels lovely to set up if you’ve usually got a lot of annoying people clamoring for your time on matters that aren’t nearly as urgent as they think, but to not even offer a “in case this is urgent, contact X” fig leaf just shows you don’t care.
I appreciate your email. Currently, I am out of the office but will return after (Date of Return). My access to email will be limited during this period of time.
As to who you choose, you might consider listing a coworker, your supervisor, or an on-call number if available. Just make sure to clear this with whomever you pick as a support person so they’re aware they’re backing up your calls and emails for emergent situations.
I will be out of the office until *date*. My colleague *Name* will be happy to assist you.