This is something I recommend doing only after you understand the dynamics of your workplace and your clientele. If it falls under the “okay” category, this unapologetically real out of office email can be a talking point when you return to your cubicle. It’s a short, simple, and sweet yet savage email. You can tweak the wording to write a bit of a diplomatic message based on your organization.
My department still doesn’t allow us to send OOO auto-replies to external recipients because of one incident years ago (a customer tried to contact a sales rep about an urgent order, got the rep’s auto-reply, and in their ensuing panic, somehow got escalated all the way up to the company president). Any external emails we get are auto-forwarded to a centralized mailbox and (ostensibly) handled by another rep while we are out. It bothers me to know that my external contacts won’t get a reponse from me while I’m out and may think I’m just ignoring them.
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Education Details: I will be checking my voicemail messages periodically, so please leave me a message and I will return your call as soon as possible. If you need immediate assistance, please contact my assistant, Suzy Jones at 1-800-555-1212 extension 6336. Hi, this is Jim Smith. I will be out of the office and returning Monday, April 21.
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I’ll be 1 percent connected while on vacation so I’m not 100 percent panicked on return. Thank you for emailing me.
One of our support champions will attend you shortly. You are [number] in the queue. Your wait time will be approximately [minutes]. Thank you. We appreciate your patience.
“It wasn’t a vacation, but I didn’t want to deal with normal business stuff,” he says. “Humor is sticky. People laughed … and they left me alone.”
With that in mind, we’ve put together five simple examples of what your out-of-office message could look like, from the wild and wacky to the simple and fact-y. And if you’re not sure about the logistics of actually setting your auto-responder, here’s a quick guide on how to do that.
8) I am currently out of the office. I have a cell phone, but I will not be giving the number out. If you can guess the number, however, I will take your call.
In my world, “please contact $Manager” is recognition of a staffing level problem. $Manager will have to decide what project to defer if a crisis comes up while someone is OOO.
You probably received a number of these emails, and thus you should be familiar with the information out-of-office emails provide.
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I have literally never seen an OOO that wasn’t “I will be out of the office until DATE/further notice. Please contact X or Y at EMAIL/PHONE if you need assistance.” This is fascinating stuff.
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The one exception: When I was out for a week and a half on my wedding/honeymoon, I included something about “Additionally, I am out of office getting married, so shortly after my return my name will change from Red Bookworm to Red Reader.”
Out of office (OOO), messages can be an incredible tool to fuel your success. A good away message allows you to tell your customers that you’re away and encourages them to move within the sales funnel with more ease. Using automated messages during holidays or conferences can create social connections with recipients.
This is an automatic reply. Thank you very much for your email. I am currently on holiday until [date], I will not be able to respond to your emails promptly until I am back to the office. In the event that you need an urgent response, please call the office directly on: 1) Office Lines (Working Hours, Monday-Sunday + 3GMT): [Tel Numbers]