Here is a good example of setting a queue message when all your support agents are busy.
1. Add your office closing dates to your email signature block a month in advance. Highlight it to make sure it stands out as your regular clients/customers probably don’t even look at your email signature anymore. 2. Add your office closing dates to your November/December invoices. Most clients/customers will thoroughly read an invoice to
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For immediate assistance, please contact my colleague [contact name] on [contact email/phone number] who should be able to help. Otherwise, I will respond to your email as soon as possible upon my return.
Our sales and administration offices will be closed from 21st December until 2nd January 2019 ...
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I will be out of the office for an extended period starting on (Starting date) until (End date).
While the sender waits for your response to their email, take the sting out of your absence by involving them in a holiday survey, like the one below.
Way too long, but so hilarious. I don’t get condescending at all. I’m drooling while imagining I had this on my work phone when everyone thought their requests were life or death. Actually, I wanted my message to say, “I realize you think your request is vitally important, but I’d like to reassure you: I worked in a hospital years ago, and good news! It’s really not.”
Merry Christmas and thanks for your email! I’m taking a few days off to spend time with my family and friends, so I won’t be answering emails as quickly as usual. You can expect to hear back from me by (insert date). Hope you have a Merry Christmas!
Please note that all company offices will be closed [date] to [date]. We will reopen [date], and close again for [date] and [date]. We wish you all the warmest of holiday cheer!
Calls/SMS Auto Reply app lets you add customized out of office messages that it sends automatically in response to missed calls and texts so that your clients or co-workers know what they can expect. A prompt auto-response is a great way to save relationships and trust and retain customers. You can use these messages to tell them when you will respond and what they should do in case they need urgent assistance.
The reason for the OOOs for staff taking half-days? They didn’t want to check the shared office calendar where our time off was recorded. UGH
First, here’s the out-of-message for people who don’t like watching video (although the person in the video is funny and really brings the message to life):
During the holidays, you may also want to send holiday greetings to colleagues who are on the same team as you. In this situation, your message can be more casual and include inside jokes, depending on how close you are to your coworkers. Take a look at these holiday messages to colleagues.
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If they think you’ll be checking in, they might still attempt to get in touch with you. In the event that you take vacation time or personal time, they’ll try to contact you less often.
I’m guilty of the “pre-vacation warmip” email…but I send it on Wednesday so Last-minute Louie can contact me before I go out on Friday. (And it’s not all-office!)