If your message is unclear or incomplete, it can create a negative impression on your customers when you are away. For example, if your message does not clearly state what dates you will be unavailable, your clients and co-workers are likely to fill up your inbox with messages, making it difficult for you to catch up when you are back. Failure to include the contact information of the person they can contact in your absence can affect your ongoing projects.
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17) I cannot handle your emails until I return on mm/dd/yyyy. Please be patient and your mail will be deleted in the order it was received.
I typically say “thanks for your message, I’m out until blah date, with periodic access to email” or no access depending. I list contacts who are willing to pitch in if necessary, and list the day AFTER my return that I’ll be able to address messages.
We're talking about engagement here. Do you have a webinar clients can watch in case they miss your face or want to hear your voice? Do you have a special going for new clients or referrals? Do you have a hot new blog post you wrote just before stepping out? Tell your people to click on that!
While I hypothetically could reach my email, while I hypothetically do have my phone on hand, and while I hypothetically do have access to WiFi, I’d rather enjoy time with my family. My kids are growing up at the speed of a supersonic jet, and if I blink one more time, they’ll be 35. And I’ll be 73. And I don’t want that.
If it’s not important and you’re just a little bit bored then you can amuse yourself with these fun facts until I return. When hippos are upset, their sweat turns red. Bananas are curved because they grow towards the sun. There are approximately 100,000 hairs on a human head. You can buy eel flavoured ice cream in Japan. A group of jellyfish is called a smack.
At one point I considered whether I should advise our freelance writers to warn all their relatives that their lives would be at risk around the time of the writer’s deadline.
In my office, most of the phone lines just didn’t even have voicemail, because we already got enough abuse in regular phone calls (university parking office). When we switched to VOIP, that went away, but at least now they get *badly* transcribed into our email boxes…
We do it every time we go on vacation or take a sick day. We put up an out-of-office (OOO) message with the date of our return, a colleague’s contact information for urgent needs, and maybe even some details about the destination of our long-awaited vacation.
Dear Customer, Thank you for your email Inquiry, Our office closed is closed celebrating [HOLIDAY]. We will not be able to respond to your email until [date]. Apologize for the delay. We wish you a wonderful holiday season. Best regards.
So far it only works for texts, and both my customized reply and the URGENT (annoying) language is sent back with every auto-text. Phone calls are NOT answered unless I let my routine vm pick it up, which I will. If I turn off the phone, it does not work (which would be great if it did, like an auto-email) and if I turn my phone off and on, I must RE-SET the DND. Still better than nothing. I have a 7plus
Very true, if the options came in reverse order (or maybe emergency first followed by not-urgent followed by urgent) that would be a little better.
You are under no obligation to share the reason for your absence. Even if you’re on parental leave, “on leave” or “out of the office” is sufficient. Unfortunately, discrimination against pregnant people and parents happens, and if you don’t want to disclose that you’re on parental leave, you don’t have to.
So, for whatever reason you’re out of the office, your email inbox should be informative with any information about office closures or unexpected absences: Include an expected return date and time. Offer alternative point of contact and their details. Add the general office contact number and email address if you don’t have a specific point of contact. Be friendly and warm in your tone, even if you choose to keep it simple.
If you’re not sure when you’ll return, don’t include dates. Simply direct them to a colleague.
An out of office message is basically a quality of life feature both for you and your business contacts. By warning your clients that you won’t be able to reply to their message right away you save the time they might have wasted on follow ups. You also won’t lose prospects who might’ve believed that you’re ignoring their request otherwise.