3. Suggest Reading the Documentation. This is the office closed for holiday template that our support team uses. If you have an extensive documentation published on your site, you can recommend users to read the documentation while you get back to your users.
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5. 5 The Friendly Professional. Season’s Greetings! Thanks for getting in touch. I’m out of the office enjoying the holidays until [date]. I’ll respond as quickly as I can when the festivities are over and I’m back at my desk.
And just like that, you covered the essentials. You don’t always need to have a Shakespeare-like auto-responder. If you, however, prefer a little creativity, continue reading- it gets more interesting.
And it's worth pointing out—in case, like me, you missed it because you were awed by her approach to her parental OOO—the response is completely in sync with the New York Times' culture/brand. (You can find her OOO with live links here.)
With all these changes, the simplest tasks come saddled with a lot of extra questions. Take the out-of-office message. Do you really need an out-of-office autoresponse if you haven’t seen an office since March? The simple answer is yes.
In conclusion, an eager customer trying his or her best to reach out to you is the last person you want to disappoint. Make their day special with an unexpected or quirky autoresponder email that your customers wouldn’t have thought they’d see in their inbox in a million years.
That would drive me mad. I’m okay with in meetings all day but if you’re just going home at a normal time that’s ridiculous!
Thank you for your e-mail. I will be on leave on 26th Jan with no access to email. I will revert to you on my return on 27th Jan.
If you leave me a message that includes your name, telephone number and reason for calling, I will return your call when I get back. You have reached Jim Smith. I will be out of the office until Feb. 14. If you would like to leave a message after the tone, I will call you back when I return.
In my much, MUCH younger days, I printed out a photo of a cruise ship with an arrow and “I am here” pasted on it and taped it to my monitor…
Sample out-of-office email message: “Thank you for your message. The University of Toledo is closed for winter break. If your message requires a response, I will reply after New Year's Day during normal business hours. Happy holidays!”
Your business is important to us and I will respond to you immediately when I return to work.
To remind us – as if we needed reminding, as we vainly strive for ‘inbox zero’ – of just what a time drain email has become, Kay Woodward, UK-based author of What Would She Do?, has wryly channelled one of her book’s real-life heroines, Emmeline Pankhurst (and Pankhurst’s movement’s motto) in her OOO. “Deeds, not emails. That’s what the Suffragettes need. And let’s face it, I’m probably in prison anyway, so couldn’t reply even if I wanted to.”
Hi, Our store will be closed until the end of the week for Thanksgiving/Christmas/New Year]. We are happy to inform you that all of your emails will be answered once we are back on [date]. Kind regards.
This information will help the person reaching out to you gauge whether their message can wait for your response or if they need to contact someone else instead.