“Depending on your company culture or your potential audience, you can craft a professional message or take a funny, creative approach,” according to Indeed.com.
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“Ideally, an OOO should include the basics,” says work and wellbeing psychologist Kate Sullivan. “The dates you'll be gone, an approximate timeline for when someone can expect to hear back from you upon your return, and how any urgent requests will be handled in your absence.”
That’s my practice, too, though I only use it for times I’ll be out for a day or more. Some of the work I do and support can be very time sensitive and it’s really the most efficient use of *everyone’s* time if I spend two minutes before I leave setting up OOO so that they are quickly directed to the right person instead of having to go check my calendar, see I’m out for a week, try to remember who it is that’s my backup, etc.
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business telephone greeting script
I do this because my industry’s norm is that people check their email on vacation, at least once or twice, but I don’t do it. I don’t have work email on my phone so it’s technically true.
Meanwhile, I do sometimes put up long ones when I will be away for some days during a season in which there are a confluence of three or four very likely reasons someone would contact me, and who else they need to contact isn’t the same. Like, it’s high llama grooming season, and generally during this month I get two or three requests per week for each of llama bleaching (for which my backup is Stella), llama shaving (for which it’s Arturo), and llama perming (for which it’s Carter). My message says I’ll be out until blah blah, and if it’s not an urgent llama grooming issue, I’ll get back to you after that, but meanwhile, for urgent llama grooming here’s who to call.
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My absolute favorite was the one that literally said “hodilay”. Typo included, capitalization, or any other words, not.
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Whether your schedule has changed because you’re temporarily down to part-time or because you’re trying to fit work in around taking care of your children, you can use your OOO message to communicate and set expectations. You might write:
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2) Hi. I’m thinking about what you’ve just sent me. Please wait by your PC for my response.
“I am out of the office until X date. Your email has been deleted unread. If it is still important, please resend it after my return.”
I am on leave and will be back on X date and answer your query shortly after that point. If it is more urgent please contact Wakeen at [email protected] for issues related to llama and Lucinda at [email protected] for issues related to teapots.
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I’m new to tech but have watched my friends in tech with envy up until now. Worth the wait. I may be in the minority but my company actually assumes we’re all adults and treats us like human beings. So different than working in the myriad corporate dronehouses I’ve been in up until now. Finally, a place I can have my pink hair!
Using email copy creatively can go miles when using an autoresponder. The mundane, repetitive language is the number one reason behind people sighing and not the unavailability of the concerned person. Getting creative with the email copy can de-escalate the frustration and even put a smile on their face. Everyone needs a break, and words can convey it beautifully like this example.
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After one negative service experience, 51% of customers will never do business with that company again. Hence, delivering excellent service is the most important part of customer retention strategies. Auto reply messages are the best ways to maintain a transparent connection with your clientele.
“Hello, I am out of the office from [date] to [date] for a family vacation. I have limited access to phone and will try to reply to you upon my return. If you need any urgent information, please contact [person] at [phone number]. Happy holidays!”
If you want your message to be formal, avoid using contracted forms such as I’m and I’ll as well as informal or casual language. It’s also a good idea to start your message with an expression of thanks like: If your audience isn’t from your work environment, you could take a risk with something more fun and personalised:
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Our office will be closed on [date] for the public holiday and will reopen again as normal on [date]. Contact details for emergency can be found on our website.
What we need in our work communication is not more professional politeness or less formal, chat-based messaging applications like Slack. We need honesty. The problem is that we’ve conditioned ourselves to see honesty as self-indulgent or disrespectful. I’d argue the opposite is true. Honesty, even if it’s a bit more inconvenient for all parties in the moment, pays dividends later. It builds trust. When my partner Anne Helen Petersen and I were interviewing people for our forthcoming book on remote work, a frequent lament from both middle managers and workers was that they didn’t feel like they knew how to succeed in their jobs; that they were guessing what their superiors and coworkers wanted and, even when they asked, they didn’t quite trust the responses they got back.
The plan B is to send it again when they’re back though. I think there are a lot of situations where I emailed them and someone else from the start and someone else answered, or I found someone else in the 2 months span until they’re back, or did it myself, or it’s too late to help…. So it does help them avoid following up on things that don’t need following up on.
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If you scroll down, towards the bottom you'll find a section called Vacation Responder. There, tick Vacation Responder On and fill in the dates for when you want any received emails to be replied to with the automatic response.
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And just like that, you covered the essentials. You don’t always need to have a Shakespeare-like auto-responder. If you, however, prefer a little creativity, continue reading- it gets more interesting.
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The dialogue “You may remember me from..” by Troy McClure is uncannily iconic for all Simpsons fans. It has also evolved into an autoresponder saga. By the time the reader realizes that they are going to wait a while, they would have already had the fun of reading this hilarious convo. Have a look at this funny out of office reply and see if your associates would love to hear it:
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Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
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You can contact my colleagues from our different departments regarding the following cases :
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The kicker was when she left we teased apart all of what she had been doing and it amounted to about 10 hours a week worth of work (and she was putting in OT constantly lol)
Problem: Emails sent from an email client, like Microsoft Outlook or Outlook Express, result in... Set up multi-factor authentication for Office 365 users
Way too long, but so hilarious. I don’t get condescending at all. I’m drooling while imagining I had this on my work phone when everyone thought their requests were life or death. Actually, I wanted my message to say, “I realize you think your request is vitally important, but I’d like to reassure you: I worked in a hospital years ago, and good news! It’s really not.”
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She may want to talk to her IT folks to see if they can help her switch this around.
It makes a positive difference when you create auto reply messages that adhere to the basic elements of personalized messages followed with greetings.
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"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
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Sure, Kopelman is truthful about the fact that he’s on vacation, but he also lets the recipient know that he or she would be interrupting important family time if the first option is chosen. It states a point simply and uses humor to avoid making it sound like he wants the reader to feel guilty.
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You’ve reached Michael Abioye’s inbox. This is a general notice informing you of Michael Abioye’s absence until January 2nd, 20XX. He is currently partaking in the traditions of a certain holiday, which may or may not be denominational or non-denominational. Example Company is in no way endorsing or not endorsing said holiday, nor encouraging or discouraging employees of all demographics to engage in celebratory activities. Thank you for your consideration during this festive or not-festive time.
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I mean, I think we all know the breadth and depth at which one can express themselves via emojis. But an out of office that only uses emojis? Brilliant. If you create your own Out of Office emoji reply, I BEG you to post it in the comment section below.
1. Sign in to Outlook.com. 2. Click the gear icon on the upper right corner beside your name. 3. Select More mail settings. 4. Under Managing your account click Sending automated vacation replies. 5. Enter the message you'd like to send while you're away.
Hi there. I’m out of the office until Monday, 14 August, with limited access to email.
Apart from this, try to limit the details you provide in the message. You just need to inform that you are going on a vacation; you need not give the exact plans. Also, refrain from making it funny. It can be easily misinterpreted and leave a wrong impression.
Need to set up a generic away message for times you’re away from the phone or need to refocus your attention? Simply throw this template up for a few hours to buy yourself some time. Thank you for contacting Lulu’s, you’ve reached Anne. I’m out of the office currently, but I will respond to your message by 3 pm. Thank you for your patience!
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For some telephone systems, your technology partner will need to manage your “holiday” schedule.
I will be out of the office on Thursday, November 8th, and Friday, November 9th. I will be back in the office on Monday, November 12th, and will not be responding to any emails until that time.
The autoresponder messages give information like how long the person you are reaching is unavailable and who else is the person in the absence and from when will the person be back available. Make sure the message is not too lengthy and is set up easily and conveniently understood by the email users. Try to manage your absence in such a way that the client doesn’t get affected and uninformed.
I think this was from some outside contractor: “I have decided to retire to Pluto. Please send all work related enquiries to Cecil.Mongoose at llamagroomers dot com, or if you prefer an intergalactic means of communication my personal address is fergus at pluto dot com.”
While it’s common sense, always discuss and confirm the hand-over with your alternate. Ensure they are well-equipped to properly handle the request while you’re away. You want to be able to properly relax with your egg-nog knowing your urgent emails are in good hands.
The problem is that some people will just keep the old message, with contact information for their coverage and whatnot. If you do this, it’s important to change the date.
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Josh Kopelman’s vacation email is a classic example of taking a blunt approach at OOO messages.
The science fiction writer John Scalzi says “The failure mode of clever is asshole,” which seems to apply here.
For immediate assistance, please contact me on my cell phone at 0912345678 or [email protected].
I’ll be back in front of my computer on [date] and will respond to your message at that time. If you need immediate assistance, please send an email to [Contact Name] at [contact email] so that the other elves in this workshop can help you out.
My colleagues have this weird habit of not using out of office messages, but instead, sending all staff or all manager emails before they go on vacation letting everyone know they’re going to be gone for x amount of time. It’s really odd. I do not do this.
Creativity is thinking outside the inbox when it comes to email marketing, and this email took it way too seriously, for good. Instead of assigning a task to the receiver, this auto-reply asks the sender to complete a survey on which is the best flick from the Die Hard franchise. Any Bruce Wills fan here? Let us know your choice in the comments!
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We log in to the voicemail account and simply activate any of the 4 greetings. With our Cisco VoIP system, I am able to create a Standard, Alternate, Closing and Holiday greeting, however, I can only activate/use the Standard or Alternate Greeting during business hours. I can only activate the Closed or Holiday during specific times.
Setting an auto-response email is probably not the first thing on our mind before we jet off on holiday. But if we don’t do it, we risk eroding the trust between ourselves and our customers. It’s important to remember that response time is a non-verbal sign that shows clients and business partners how responsible and professional a company is.
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