If you need assistance before my return please contact (name of colleague covering for you, with contact details).
8. Remote working (COVID-19) out of office replies. Remote working has become more prevalent due to the COVID-19 pandemic, therefore increasing the need for specific out of office replies.
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I pretty much never pay attention to out of office replies, just note if there is one. If I really need something urgently I’ll look to see if there’s another person’s contact info, but it’s rarely that urgent. I might also look for a return date, if that matters to me. It would annoy me if I had to wade through a wall of text to find either of those things.
I’ll be back in the office on [end date] or after I’ve perfected my banana bread (whichever comes first)—and will respond to your message then.
I know you probably don’t want to hear this, but I’m on holiday. I won’t be able to connect with you until [date]. However, there’s good news too: my colleague [Name] will help you with pleasure.
I set mine for long meetings (half a day or a whole day) or if I’m traveling. I do have clients who email about time sensitive issues and it’s better for everyone if they know I might not see their message for a few hours.
Well, if you become too sick to work for longer than that, what happens then? Surely there’s some backup. If not, you’re not always going to be able to keep that promise.
I’ll be sure to reply to your message when I wade through my inbox upon my return. If your message is time sensitive, please send an email to [contact name] at [contact email].
Our auto-replies to outside people are two or three paragraphs long though, which feels ridiculous but is actually necessary.
To sweeten your wait, I am sending you this great article (hyperlink to your blog) that includes five books you should not miss this summer.
I find it rude, as well. If someone is emailing you (the royal you), it’s because they need something. Saying you’re just going to delete it without also giving that person a Plan B contact is totally rude. It sucks having to go through emails, it does. But it’s part of the job. In my role, I get requests from internal colleagues and from external partners. Even though I provide those partners with an alternate email to send their requests, it’s still my responsibility to make sure that the requests that were sent to me in my absence were handled. Saying “everything I’m sent will be deleted” just Would Not Fly in my industry.
I would follow up with my coworkers before I follow up with an outside client. “I see an email from Wakeen asking for a copy of the 2020 TPS report. Before I follow up with him, did anyone get him the copy?” It just make a department look dysfunctional if they can’t communicate internally and get their act together before contacting an outside person.
File –> Automatic Replies –> Type your message in both sections – Inside my organization and Outside your organization.
A client rings to tell you your out-of-office message has a typo in it, or, worse, is mind-numbingly boring. Suddenly you’re wrenched out of holiday mode and back into the throes of work, weeping as you log back into your email server to change your response as your shandy grows warm and flat.
6. Simple Automatic Email Reply Example. [Your Greeting] I will be away from (Date of Leave) until (Date of Return). For all urgent matters, you can contact
The people who never change their holiday OOO message or only include half the information, if you’re lucky. I had one sent to me once that was along the lines of “I’m on holiday until August 12th and then again from August 24th.”