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Welcome to the first blog in our new miniseries, ‘Big Little Things,’ where we highlight some of the smaller features and enhancements in Vtiger CRM ...

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Automated reply messages can keep customers informed with the right responses that show your care towards them. With modern applications of Artificial Intelligence (AI), there are new avenues to automate your customer communication and handle customer requests more efficiently. .

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As we all start to return to the new working world, there is going to be more reason than... 6 ways to work smarter as a small business
Out-of-office messages are critical to keeping things moving smoothly during times when employees are absent. They also serve as reminders to others of what day you won’t be available.

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My employer uses Outlook and it has an option to display all OOO messages when you add the person into the To/CC/BCC fields of an email, prior to sending it. It’s pretty great and actually saves an email sometimes because I can see who I should contact and just go to them.
My team had a standard Christmas OOO, because we had international clients who needed reminding that basically the entire country is OOO 25th-1st. The message itself was fairly boring, but the template had “xxxx” as a placeholder for your signoff, and every single year someone would say “I’m not sure I’m comfortable giving our clients that many kisses”

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ObjectiveApplies ToProcedureSetting Up a Holiday ScheduleManaging Holiday Schedule RulesManage Auto Attendant Holiday GreetingsRecording Special Holiday GreetingsUploading Special Holiday GreetingsForwarding Calls to an Announcement-Only Greeting ObjectiveApplies ToProcedureSetting Up a Holiday ScheduleManaging Holiday Schedule RulesManage Auto Attendant Holiday GreetingsRecording Special Holiday GreetingsUploading Special Holiday GreetingsForwarding Calls to an Announcement-Only Greeting Note: To set up a holiday schedule for your Auto Attendant in Account Manager, the legacy version of 8x8 Admin Console, click here.

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“Greetings. I’m away on holidays for a week and unable to respond to your call/message. I will return to the office on Jan. 20 and respond to you at the earliest. Hope to talk to you soon.”

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    That’s why it’s a good idea to direct your recipients to your Facebook, Twitter, or Instagram where they can get in touch with you.

    Front makes it easy to save vacation responders and turn them on and off. If you're not on Front (yet!) here's how to save one in Gmail or Outlook. Then just copy your message into your vacation responder, rest assured your emails will get a response, and hit that glorious "Sign out" button.
    I set my OoO for individual public holidays, because I know they’re not global, and I get emails from lots of different countries.

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    I have been out the office working from home for more than a year now. After a few weeks of remotely checking VM (and sometimes forgetting for days) I simply changed my phone setting so you cannot leave a message. I have not regretted since. On very few occasions people have clicked 0 and gone to reception. Reception can IM me and ill call or email the person back if I want or they can give them my email. Everyone else either emails me or if they already have it call my cell. Internal people never call my phone they use IM or video chat. No one internally has had an issue with this and this eliminates the whole hey call me back to spend 30 minutes talking about something that I could have answered in 2 minutes in an email.

    The hours in your signature is a great idea! I’m about to have a non-standard work schedule to accommodate medical appointments. Totally stealing this idea!
    We sent a message from the Android phone to the iPhone number that has already been set in vacation settings. And finally, we received an auto-reply text from iPhone to the Android phone.

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    Hi, Happy holidays, and thanks for your email! I’m taking a few days off to spend time with my family and friends so I won’t be answering emails as quickly as usual.

    Thank you for your email. I’m out of the office and into the cookies and eggnog right now. I’m celebrating the holidays with my loved ones and will not be checking my email until [return date].
    Agreed! A bit of warmth is fine, sure, but it’s not the place for chattiness — that’s for talking to an actual person. I want an OOO message to tell me that the person is out, when they’ll be back, and who I should contact in the meantime if need be. No objections to multiple options there, whether it’s “X for llama grooming issues and Y for llama tea parties” or “X for routine questions, Y if it’s urgent, Z if it’s an emergency,” but I want to be able to absorb the useful info quickly and move on.

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    Automated reply messages are predefined responses used to communicate with customers across specific scenarios and keep information transparent. It helps customers to understand what is actually happening – whether your agents are busy, out of the office, or on holidays.

    Optionally, complete the fields in the Usage Conditions section. Click here for a description of each field. You can use these fields to tell eDesk to auto-respond with this template only for tickets that match these fields, e.g., tickets for a particular marketplace.
    My bank still does that, and it seems to serve a good purpose there–I appreciate knowing if I should call someone else to get things done that day.

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5. It’s not all about Christmas, Cyber Monday, or Black Friday. When referring to the holidays, you might be thinking about Thanksgiving, Christmas, or maybe Hanukkah.

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Yes, with all the holiday planning of feasts and gifts and decorations, there is also the important task of drafting your holiday auto-responder text. You need to let your colleagues and clients know that you’ll be away from your desk celebrating the spirit of the season (and not reading their emails!).

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What a year...you deserve a break. Use this email generator to create your custom 2020 vacation responder.

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Don't be afraid to use a pop cultural reference that the audience would recognize. Instead of bemoaning your absence, they'll have something fun and familiar to laugh at.

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