After one negative service experience, 51% of customers will never do business with that company again. Hence, delivering excellent service is the most important part of customer retention strategies. Auto reply messages are the best ways to maintain a transparent connection with your clientele.
My European colleagues get an extended summer holiday all at the same time, which means we get OOO notes like this:
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I am currently out of the office on my holiday – I’m probably drunk somewhere in a bar in Spain. See you when I get back.
Hello and thanks for your email. I’m out of the office right now, but will get back to you as soon as I can. Expect a reply Monday latest. (If you need something right now, please email [EMAIL]. In the meantime, check out this new [ARTICLE LINK] that our team just released last week. It’s a labor of love – one that’s short to read, easy to implement, and–most importantly–free of charge. Talk to you soon.
Three Holidays. The end of the year brings a special gift: Three holidays give our spirits a lift. Thanksgiving, (Christmas/Hannukah/Other holiday) and New Year’s, too, May they bring lots of joy and pleasure to you. Happy Holidays! By Joanna Fuchs. Here's more holiday poetry, in a holiday message for cards, to send to people you care about.
10) I am on vacation from mm/dd to mm/dd. I will allow each sender one email. If you send me multiple emails, I will randomly delete your emails until it is pared down to one. Choose wisely. Please note that you already sent me one email.
If I’m out for three months, *someone* is doing each bit of my job in that time. Me coming back and wading through three months of emails where the majority of them will involve someone seeing the OOO and promptly emailing my cover instead, and trying to track down which ones did that and cc-ed me, which ones did that and *didn’t* cc me, and which ones fell off is just a terrible use of getting-back-up-to-speed time.
Oh gosh. You’ve just reminded me that I was supposed to change my VM before every vacation or holiday at my old job. Something I completely forgot to do after the first year. Whoops!
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An avid reader, eclectic writer, blogger, and content writer by profession at REVE Chat, Snigdha Patel endeavors assiduously to understand complex support channels and provide information regarding them through comprehensive blog posts.
How Your Business Can Benefit From Having Good IT Support Sep 8 - In this world of fast-paced technology, everybody is planning to escalate and amplify their business. Companies are spending considerable portions… Read More »
She’s not sure how long that author would’ve argued with her computer until she turned it off.
Tested to/from 2 iPhones (1 personal/1 work phone) and neither of them receive the designated Auto Reply Text. What am I doing wrong?
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It also doesn’t help that gmail has no ability to create an OOO schedule… like why can’t I have gmail turn on the message every day at 5pm, and turn it off every morning at 8am? We have the technology!
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I’ll reply to your message promptly when I return. But, if you require immediate assistance, please send an email to [contact name] at [contact email] in my absence.