I hope you’re having an A+ [week, month]. I’m out of the office at this great conference [link to the event]. It takes place on [date] at [time] in [city and location].
Hope you all are fine and doing well. As we know that the festive season is arriving and we all are looking forward to the holidays. These holidays will allow us all to enjoy the great season and have some amazing time with family and friends. This email is to inform you [all] that the office will be closed for [X] days from [DATE] to [DATE] due to the coming festive season. Our premises will remain closed for normal business from [start date] up to and including [last date]. We will start working on normal days from [DATE] and all the business practices will resume on [re-opening date]. If you have any queries related to the closure period please do not hesitate to contact me. Happy Holidays! (Source: Futureofworking.com) Share this post
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With all that in mind, take a look at the following tips and tricks and six examples to make your automatic responses more effective:
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Use a voicemail with the capability to record several different messages. Excellent customer service takes a little extra work. The good news is, once you get your messages recorded, they are set. You may need to change your holiday greeting message to fit the season, but all of the others will be okay. Write your scripts before you record!
While you certainly don’t want to go on and on in your message, there is an opportunity to engage or educate while you’re away. Here are a few options to potentially include.
If you need immediate assistance during my absence, please contact (Contacts Name) at (Contacts Email Address). Otherwise, I will respond to your emails as soon as possible upon my return.
Our senior leadership has admitted to not checking voicemails since we started working remotely…almost 15 months ago. It made me feel so good. I hate voicemail.
Use the time away with no employees working to restart equipment such as computers, laptops, etc. Restarts are necessary to keep updates installed and the machines running smoothly.
If your query is urgent you can contact my colleague, Rachael Farley, on [email protected] or call our office on 01325 778 786.
As a matter of courtesy – and to give you the peace of mind needed to be present wherever you are going (either away from the office or on vacation) – you should send each of your clients a simple email to let them know you’ll be away. Below I’ve offered some sample text for to you use as a template. Feel free to make it a TextExpander snippet, Gmail canned response, or whatever. Just use it (or something like it). Please.
Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
If you want people to remember that you’re away, do something humorous or different, suggests Misner. “The normal out of office message that says you’re not available and you’re on vacation is fine, but not memorable,” he says.
Let them know that while you’re not technically OOO, you aren’t operating at typical capacity.
Education Details: The following listing of out of office email messages serve as perfect examples to the type of message you can create. I will be away from [date] until [date]. For urgent matters, you can contact [name]. I will be out of the office from [date] until [date]. If …
I misread that at first and thought you’d said that a random picture of a employee popped up, and was momentarily horrified at the thought of my face appearing on my co-workers screens!
Thanks for your email. Please expect a delay in response due to a medical emergency. In case of urgent queries, please reach out to me on my cell or to my colleague at [email protected].