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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?

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Hello! Thanks for getting in touch. I’m out of the office until [DATE] with limited access to email. But never fear! I’ve left you with some helpful writing tips to read and share.
This works fine but I notice it also adds after your auto-responder at the bottom an option for them to reply “urgent” to ensure I receive notifications which seems damn pointless if you ask me. Is there a way to switch that off because it seems to be counter-intuitive to setting the auto-responder that you’re not there or on leave? Thanks Trace .

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Hi, Thanks for your email. I am out of the office right now and will not return until [MM/DD]. Fortunately for you, our resources never take time off and we’ve got this awesome [ebook/brochure/infographic/etc] that I think you would enjoy. I’ll reply to you as soon as I get back into the office.
5.) Estimados/as clientes/as, nuestras oficinas permanecerán cerradas del 24 de diciembre al 2 de enero. Podrá contactar con nosotros en horario habitual a partir del lunes 5 de enero. Le deseamos a usted y a su familia unas felices fiestas y un próspero año nuevo lleno de éxitos.

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1.) Welcome to John Doe. Our telephone hotline is not occupied over the holidays. Our office hours can be found on our website at www.joendoe.de - Thank you for your confidence. We wish you and your loved ones happy holidays and a happy new year.
Some of the people I know that have a lot on their plate are able to deal with a large volume of email with intent and integrity. It’s worth taking a look at how they deal with email so you can model some of their habits. I’ve listed three people below who I know handle their email really well.

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Hi, Happy holidays! I am currently out of the office, with no email access. I’ll be returning on [date] and will get back to you as soon as I can. Happy holidays!

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If your request is urgent, please send your request to [contact name] at [contact email].

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    Thank you for your email. I’m out of the office and into the cookies and eggnog right now. I’m celebrating the holidays with my loved ones and will not be checking my email until [return date].

    We’re always busy. Sometimes we’re too busy even for work. This is where out of office message comes in.
    Unfortunately, I will not be able/ delayed in answering your e-mail till 23rd Nov.

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    Thanks for your message! I’m currently buried in snow and will get back to you once I’ve defrosted on January 2nd.

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    If the thought of me sight-seeing in Lisbon is making you feel a little blue here is a cat GIF to cheer you up.

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    I mean, this is what I pretty much did upon returning from my maternity leaves but I would never put it into an email! My maternity leave OOO was the vague “I am on extended leave and am not anticipated to return until X. Please contact Joe or Fergus in my absence.” X being a vague time-frame based on my due date and the length of my leave. No one is waiting 3+ months for an answer so I did get to delete most of the 500 emails I got during my most recent leave! I did once have someone internal tell me I should say maternity leave rather than leave, but really, what does it matter? I’m gone for a few months and no one outside of the company really NEEDS to know why.

    If you have any urgent query about Tyro Magazine before then, please don’t hesitate to contact *** in my absence.
    Thank you for your e-mail. Unfortunately, I will not be able to answer your e-mail from 25.08.2020 until 02.09.2020 Your e-mail has not been forwarded. During my absence please contact my team via this e-mail [email protected], raise a ticket or contact my team leader (YOUR TEAM LEADER’S NAME) [email protected].

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    Finally, if leaving a private mobile phone feels like revealing too much, you can instruct your customers to contact you via email with the “URGENT” referenced in its subject:

    Education Details: Here are 4 ideas for creative out-of-office messages suited for this time of year: 1. The Zen message. Hello, and thanks for your email! If you’re getting this message, it means I’m out of the office, so that I can return to work full of fresh ideas for people like you! Vacations are not for checking email, so I …
    If you are unavailable and a client needs contact, a colleague’s contact information can be included. The text should also indicate when it’s appropriate to contact the alternate. Some people will indicate that the contact is for urgent matters while others may offer for consistent client care.

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2.) Bienvenido/a John Doe. Por vacaciones de empresa nuestros no volveremos a estar disponibles hasta el lunes día 4 de julio de 2016. El envío de los pedidos se reanudará el 1 de noviembre de 2016. Mientras tanto nos puede enviar sus peticiones por correo electrónico [email protected] o a través de nuestro formulario de contacto. ¡Muchas gracias! de Berlín están cerradas por vacaciones. Puede contactar con nosotros de lunes a viernes de 9:00h a 12:00h y de 13:00h a 18:00h. Para cuestiones generales también puede enviarnos un coreo electrónico a [email protected]. Muchas gracias. Le deseamos que tenga un buen día. Su empresa John Doe AG.

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I say “thanks for your message” because it feels to brusque without a greeting – but I can see it either way.

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Agreed. I think some people don’t analyze the individual words when they hear the phrase. It’s fine to say “please let me know at YOUR earliest convenience” but it’s weird to say “I’ll get back to you at MY earliest convenience.”

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Sometimes teams need the extra nudge to disconnect...here are our tips for getting your team to unplug from email over the holidays.

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