Thanks for explaining, that makes sense. To me, it seemed like a well-communicated coverage plan and I would have especially appreciated the setting of expectations on how soon I could expect a response so never would have even considered that to be condescending.
Yes, qualifiers can be helpful. Limited vs no email access, out of the office versus working off site, regular out of the office versus extended leave, etc.
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I think that’s on the person who covered for you –presumably they are in your department. If I take care of a client for Fergus while he’s out, I let him know the problem that came in, solution, and any still pending information. Emailer emails Vickie. May not just forward the message that they sent to or received from me. Vickie gets these kinds of questions every day, doesn’t know it has anything to do with me, just answers the question. I get back, see the message, and may not realize Vickie has already handled it. That’s not Vickie’s fault. I think ENFP in Texas has it right above – before starting the work, you can ask the sender if they still need this.
I was recently on the receiving end of a very perplexing out of office message. It simply said, “I am currently out of the office.” No indication of when they would be back or who to contact in the meantime. Fortunately in my case this was someone I cc’ed on an email as an FYI and did not need any response from, but still–who does that? IMO a good out of office message says how long you’re out and who to contact in the interim if things can’t wait, no more and no less.
As your email will not be forwarded, please contact in the meantime my colleague, Mary, 0912345678, [email protected].
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You’ve worked to make your email clear, and you’ve carefully edited to streamline your writing.The body of your email might well be perfect, but it can all go awry if you use the wrong sign-off. It’s just a word or a short phrase, followed by your signature, and yet finding the right tone to close your email often requires a surprising amount of thought and finesse.
An easy win here is to be specific about your out-of-office dates, or to be upbeat about why you are out of office.
You don’t have to stop using OOO messages. Instead, they need to be used wisely. It’s okay to suggest an alternate contact while you are unavailable or add a date when you will be back in action. Just skip the details about why you set up the out of office message. No one needs to know that your son is getting married in Paris. Remove any personal details in that message, including personal cell phone numbers or an alternate email where you can temporarily be reached.
I’ve never been a fan of the ones where people basically say “I’m working, but super busy right now, so I won’t get to your email for X (hours, days, whatever). Like, are you THAT busy.
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That’s why I instituted group email addresses/boxes for this use (I had to fight with IT to have one created in the early days). Yes, everyone has their individual email in addition to the group mailbox.
I can’t agree that holding on to a request for a week or so is akin to groveling.
When I’m out for a day or longer, I like to schedule my out of office message to run all the way up until the start time of my day when I return, since we have people who start emailing three hours or earlier before I even get to my desk. If it’s a Monday and I’ve been out for two weeks and they’re emailing me at 6:30am my time, I want people to know that I’ve been out and will be wading through my inbox and might not answer them right away at 10:01 their time like I typically would.
An autoresponder email message is a notification that you receive when the person you are trying to reach is out of the office. These messages …