Our office will remain closed until the end of this week for Thanksgiving Holidays. We assure you that all your emails will be answered as soon as we return to the office. Happy Thanksgiving!
An out of office message could become an opportunity to connect with your client on a more personal level. Consider sharing something about yourself that they might not have known about while working with you.
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In Outlook Mail, you can set an auto-reply or "vacation message" on your account. This will automatically send a message back to anyone who emails you to let them know that you are on vacation, out of the office, or otherwise unable to respond.
My fav is the one I got that was “I’ve retired and I won’t be checking this account EVER AGAIN!”
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Don’t forget our office and Contact Centre will be closed tomorrow; [date], for the public holiday. You can still use our internet banking, mobile app and phone banking during this time.
The only thing I add to that boilerplate is if I’m working but mostly unavailable.
Over time I’ve pared my OOO messages down more and more to the absolutely essential. The main issue was whether to use first or third person. Either is fine, but it comes up because it’s nice to have the name of the OOO person in front of one’s eyes if one sends a lot of email and then finds stray OOO messages among the mail … “hmm, what was THIS one in response to…?”. – “I am absent the office today and will attend to your message by Monday, August 17.” – “I am traveling during the week of Monday, July 1 and may be unable to respond to your message immediately. For issues concerning the [operational project in remote area], please contact [co-worker]” – “Tamarack Fireweed is on leave from [date] to [date] with reduced access to email. Urgent messages can be routed as follows: For project X, please contact [person1]. For project Y please contact [person2]. For questions about [academic program] please write to [general alias]. “
Such emails can range from strictly professional and formal to funny, depending on the occasion. You can use those messages in a way that would drive traffic to your website or serve as an instrument to form a stronger bond with your customers.
Just hang in there, the holiday break is near. Alas! You can finally disconnect, recharge, and relax.
According to American Express, “Six in ten customers feel that companies meet their service expectations”. Customers look for faster resolution and rely on the expectations that businesses set with queue time for evaluating their service quality.
8. Standard Out of the Office Email Template. [Greeting] I will be out of the office beginning on (Date of Leave) through (Return Date). For all time-sensitive matters, please contact (Contact Person) at (Contact Email Address).
Here are some samples and templates of automatic reply messages across various scenarios.
Hi Steve, thanks for your article. My issue is same as Pam Lamkin, above. In order to use your phone you must turn off “Driving” mode, and then any messages that come in will not get the auto reply as long as you are on your phone, and until you reinstate the driving mode. Any thoughts?
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I think this makes a lot of sense for a 2-3 month absence, when there wouldn’t be much point in reading and responding to things when you get back. Questions will have been answered and issues resolved by different means.