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Don’t forget our office and Contact Centre will be closed tomorrow; [date], for the public holiday. You can still use our internet banking, mobile app and phone banking during this time.
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I agree. I think this one is way too long and comes off as trying to be too cute.
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I typically say “thanks for your message, I’m out until blah date, with periodic access to email” or no access depending. I list contacts who are willing to pitch in if necessary, and list the day AFTER my return that I’ll be able to address messages.
I have a colleague who usually does different ones for internal and external: internal will be “I’m currently in the pouring rain in a tent in the Cotswolds. I get back (hopefully without trenchfoot!) on Monday Date. Whilst I’m getting soggy please contact Email Address.” and external is just “I’m on annual leave between X and Y and will not be accessing my email. Please contact Email Address if you need assistance during this time.” We all really like their internal ones.
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Which to my mind lets people know when I’m back and that I will get back to them after that date, as well as who to contact for more urgent stuff. But every time, Wakeen gets teapot questions because people apparently can’t be bothered to finish reading and they both get questions on stuff that is not due for weeks after I return.
This message is automated because I won’t be in the office until [DATE]. I will get back to you as soon as possible when I’m back at the office.
I misread that at first and thought you’d said that a random picture of a employee popped up, and was momentarily horrified at the thought of my face appearing on my co-workers screens!
However, I will be taking periodic breaks from binge-watching everything I’ve missed to check my email [once per day/every evening/occasionally] while I’m away.
Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page
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That 15minute breaktime message screams “past experience with a toxic company” to me.
That’s why it’s a good idea to direct your recipients to your Facebook, Twitter, or Instagram where they can get in touch with you.
Sometimes people will think it’s okay to ask a quick question while you’re out of the office. Avoid the interruption by including at least one person who can answer questions in your absence.
No one thinks much about cybersecurity while traveling. However, email security company Tessian warns the out of office message actually plays right into the hands of threat actors and cybercriminals. It’s a social engineering attack vector that no one thinks about. The out of office message is ubiquitous and handy. But if it includes any personal information at all — such as attending a funeral or going out of the country — attackers have all the information they need to impersonate the person who is out of the office, without the attacker having to do any real work.