Usually also right before a deadline, after ignoring warnings about said deadline for 3 weeks.
When customers receive automated messages, they have expectations about the wait duration (in terms of number for e.g. 4 mins or 4th position), that can make or break their customer service experience.
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Hello, [NAME] is away from the office. E-mail contact during this time may be irregular or nonexistent. When she gets back she will be swamped by the backlog. Try to forgive her; she is a mere human and thus, weak. This message was NOT sent by a human, but by a robot. We robots are neither weak nor fallible. We are tireless and will one day rule the Universe.
Thanks for your email. I’m currently out of office until mm/dd/yyyy. If you need help, email my colleague at [email protected].
Dr. Ayoade Oyedotun is the co-founder of Afrimash - An Online Shopping Site for Agricultural Items. His daily work encompasses customer service, sales and marketing, human capital management, and business operations management. He is passionate about working smarter using the Internet technology.
In November 1919, President Wilson proclaimed November 11 as the first commemoration of Armistice Day with the following words: "To us in America, the reflections of Armistice Day will be filled with solemn pride in the heroism of those who died in the country’s service and with gratitude for the victory, both because of the thing from which it has freed us and because of the opportunity it has given America to show her sympathy with peace and justice in the councils of the nations…"
Hahahahaha, reminds me of the time the entire giant department (hundreds of people) had to sit through a SLIDE SHOW of a higher up’s trip to Europe, in person. They sent a survey afterwards–thankfully anonymous–and I said it was extremely inappropriate to make us sit through his holiday snaps when most of us can’t go on vacation at all and it was supposed to be a WORK meeting.
“I am spending time with family today – some things are MORE important than work.”
I am having trouble getting this to work. I am wondering if it not working because I have iMessage activated on two computers? Does anyone know if that effects it
I also think you should give this email tactic a try – especially when you return from an extended break or vacation.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
Please note that [date], is [holiday name]. The store will be closed all day and will open again at [time] on [date]. We hope you will enjoy the holiday with your family and friends. For those of you who plan to go skiing, please come back safely.
This information will help the person reaching out to you gauge whether their message can wait for your response or if they need to contact someone else instead.
Doesn’t work when phone is off or out of range, does it? I’m a small business owner but I am often driving in out of range areas and will be traveling for a week with no signal most of the time. Considering leaving my phone plugged in at home just so it can send the auto replies. Still no fix though for the hours spent outside sms land every week.
Short for automatic reply, auto messages are texts sent without the need for manual intervention. They’re also almost always in response to a triggering action. General auto reply: A pre-written response like an out-of-office message that can be turned on and off.Specific auto reply: This kind of message is only sent when a particular action is taken. For example, when a text-to-join keyword is texted to your number. These are also sometimes referred to as triggers.
If your request is urgent, there’s no use sitting idly in my inbox. So, please send your request to [contact name] at [contact email].
Yup. That’s almost verbatim what I do. It’s the standard around here and now I’m grateful for that!