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We have an office with a phone number and 4 people that work in it to specifically answer these inquiries.
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You need to let colleagues, clients, and prospects know that you won’t be available, while ensuring that they know the best course of action to take while you’re away.
If people know you are on vacation or maternity leave, for instance, they are more likely to wait for your return to follow up. If you are at a work conference, however, they might still expect you to check your email or provide updates.
I don’t use the OOO. If you’re supposed to be able to reach me by email, I have already proactively notified you of my absence. If you’re not supposed to be able to reach me by email, your email is already in the junk folder and I think it’s cruel to offer you false hope I’m going to read it upon my return from the rare PTO I take.
I think that’s part of the problem! Tone in text is hard – and while sure you could read it is as fairly benign and jovial, if not a little obnoxious, you could also read it the way it was read in the video.
But this absence of basic travel cybersecurity is a problem. Email is the number one threat vector for socially engineered attacks. An automatic reply message not only sends the information to designated contacts, but it also bounces back to people who send phishing emails. Threat actors use any details found in OOO messages to craft targeted social engineering messages. Well-targeted messages build trust that threat actors take advantage of.
I worked in a call center for Big-Evil-Bank for five years, and every new manager would have a different OOO policy/pet peeve that they would require phone-miners to follow. In particular, the memory of the six month period where we were forced to put an OOO up if we left our desk for so much as ONE HOUR smacked me in the face when I saw question. That was by far the worst/strangest/most tedious OOO policy I have ever been forced to follow.
If you want to add a humorous spin to your vacation responder email, here’s a great idea:
In all seriousness, you've probably ended up here because you were looking for some inspiration on your out of office message. You saw that they can range from funny to outright sales-y to a serious teaching moment. There's a few other things we want to make sure you don't leave out of your next out of office reply. Here's our three rules for scratching out that next OOO:
I think this was from some outside contractor: “I have decided to retire to Pluto. Please send all work related enquiries to Cecil.Mongoose at llamagroomers dot com, or if you prefer an intergalactic means of communication my personal address is fergus at pluto dot com.”
A retired small town newspaper guy once told me about the first time the publisher went on vacation and left him in charge (this would have been in the 80s). The publisher told him “Don’t call me unless the building burns down, and even then, don’t call me until the fire is out.” Good example of management setting vacation expectations.
Thanks for your email. Please expect a delay in response due to a medical emergency. In case of urgent queries, please reach out to me on my cell or to my colleague at [email protected].
Q. Will administrative offices be open, in case there is some type of emergency during winter break?
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Incorporating visuals or GIF images to automated reply messages, you have a greater chance of customers reading your emails and completing the desired call-to-action (CTA).Including visuals or GIF images to the automated email messages makes it interesting and appealing to the recipients. Visuals enhance the description of your messages sent to your customers.6. Personalize your automated messages
Physical security is just as important as managing your technology when you are gone for the holidays. Take these key steps to ensure that your office is indeed locked up tight. Make sure no keys are left sitting out where they are easy to see or access. Check with security to make sure that they have keys to get in the building. Check security systems and cameras to be sure that they are fully functional. Make sure that the security system is sending a notification to someone who is actually in town for the holidays, not a manager who is going to be across the country! Lock up desks and filing cabinets, especially those that contain sensitive information. Place all keys in a safe location. Check doors and windows to be sure that they are locked. Review your incident response plan. Do you have a plan for how to respond when everyone is out of the office? This can include everything from a hacker going after your data to a physical emergency at the office.