3 hours agoHow to start your relationship on the right foot with a customer that gets your voicemail.
For instance, is it important to convey a sense of seriousness? Or are you and your business more light-hearted in nature? Consider the tone which will speak most effectively to your callers.
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29. Howdy, right here’s [your name] at [X company]. I’m on vacation true now and won’t be aid to the situation of job till [X date]! Please toddle away me your title, phone quantity, and the explanation you’d also be calling, and I will receive aid to then you definately. Alternatively, you can be ready to phone [Name] at [phone contact information]. Thank you for calling!
Is your refrigerator running? You better go catch it! Corny jokes like this don't work anymore...and won't work in your voicemail greeting. Saying things like, "Hello, you've reach the machine that lives inside Mark's cell phone. Leave a message and I'll tell him!" are really unappealing and aren't even funny.
While missed calls aren’t ideal, you can let your caller know you’re still there for them by having a great voicemail greeting. The best business voicemail greetings let your customers (and potential customers) know why you’re not available and how they can best get in contact with your business. They are also short and to the point. You usually want to keep your greeting between 6 and 24 seconds long so callers don’t hang up halfway through.
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Website: https://smallbiztrends.com/2018/12/holiday-messages-for-businesses.html
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
39. Hi, this is [your name]. I’m not at my desk right now, so leave a message and I’ll call you back within 24 hours.
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Keep it short and sweet so that the caller can quickly leave their message and move on with their day.
44. Hello, you’ve reached [X department] at [X company]. Our team is currently out of the office, but we’ll be happy to assist you when we return. Leave a quick message that includes a callback number and a team member will reach out within one business day.
-This is you-know who. We are you-know-where. Leave your you-know-what you-know-when.
Business voicemail greetings are not the biggest part of your business, but there are so many instances where customers get impressed with small things! And as I said, having a CRM can really help you with your voicemail and calling in general.
While often taken for granted, an Auto Attendant is an important part of your business. Most times, it will be the first contact your customer will experience whether they are calling for sales or service. Regardless of the size of your business, a professional auto attendant will give your business a better overall image, while allowing your callers to get where they need to go!
Whether you’re out for the day or are off for the week, the first rule of an out of office voicemail greeting is: let callers know when you’ll be back! You’ll save them the frustration of continuing to call and yourself the hassle of listening to redundant voicemails. It’s also a good idea to set the expectation of whether you are answering messages while you’re away, and who they can reach for assistance in your absence.