We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.
4. Humorous Voicemail Greetings. While straightforward is always the safe bet, certain entities can go to the humorous side of voicemail greetings. Before taking this route, consider the type of callers and the persona the recipient is trying to convey.
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Made famous by George Costanza as you can see the clip here, the answering machine song may seem like a good idea. It's out of the box, unexpected, and definitely a novelty, but unless you're in the music business, it's probably not a good idea. You'll definitely irritate your mother (or anyone else important who calls you frequently) and you won't make a good first impression with your message.
7. IVR Script for Holiday Closure. What happens when customers call you during holidays? There's no human agent to attend to them or inform them about the holiday closure.
To avoid mumbling and bumbling, write out a greeting script before you record your message. Also, remember to record your message in a quiet location. Background noise and static are perhaps the clearest signs of an unprofessional business voicemail greeting. Thank you for calling. This is Tiger Electronics, and I'm the general Manager. Please leave a message. If you're calling for parts, call Larry. Thank you. Hi, this is Sissy O'Connor, the General Manager of Tiger Electronics. Please leave your message with your name and number, and I'll get back to you as soon as possible. If you're calling to exchange parts, dial Larry Davenport at Extension 432. Thank you.
To that point, Denise’s message avoids mentioning any extraneous information. Denise expects callers to be of a single type (large contractors), and expects that they made it to Sales because they don’t have an existing order – there’s already an auto attendant menu for that.
As I mentioned above, some words like ‘can’t’ are often mispronounced by non-native speakers and it can sound like a swear word!
Keep it simple, concise and to the point. Callers won’t need your life story, and won’t want to wait around for a 2-minute greeting to end just so they can leave a message. Don’t hide the details, tell them where you will be, when you will be there, or when you won’t be there, and how to get in touch.
Website: https://www.snaprecordings.com/blog/preparing-your-business-messaging-for-covid-19-impact
Voice mail allows business professionals access to messages -- even when they're away from the office. A call to any business or home used to mean one of three things -- an answer, a busy signal or endless, unanswered ringing. Increasingly, it now means an encounter with voice mail.
Finally get an answering machine. Now how does this thing work? Hmmm. Press record button, I did that, and the light should be on. I wonder why it’s not working right. Hmmmm, I wonder what this button does……
7 hours agoSmall Business Voicemail Greeting Examples. 4. Hi, this is [your name]. I’m unable to take your call right now but leave your name and number, and I’ll get back to you as soon as possible. 5. Hi, this is [your name]. I can’t get to the phone right now, but please leave a message with your name and number, and I’ll get back to you as
27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
You can change your voicemail settings from the Skype for Business Settings page. You can get to the page by using one of the following methods:
-Hi, this is ______. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.
If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.