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1. State your business name and hours of operation upfront. The first thing your callers should hear is the name of your business or organization. If they are calling when you are closed you should also be sure to let them know your standard business hours.

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In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
With regard to voice mail, you can include something like this in your actual message: “Hi, you have reached Ted Bremer. .

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45. Hi, this is [X department] at [X company]. We’re not able to take your call right now, but if you leave a quick message after the tone, our next available representative will call you back shortly.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.

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77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
Here’s a sample voicemail greeting script: “Hello, you’ve reached [name] at [​company]. I’m unable to come to the phone right now. Leave your …

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2. The Simpsons Share a Funny Answering Greeting. If you’re looking for a short and simple message, we suggest turning to Homer Simpson as he tells callers to… leave a message.

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12. "Hi, you've reached [company]. We're available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you'd like us to call you back, please leave your name and number after the tone."

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    This is frustrating on many levels because it leaves you wondering if there is a need to take a different route to get an answer to a problem or to just wait for the return phone call. When leaving a voicemail message, there are 7 pieces of information that can help the caller. 7 Things to Include in a Voice-mail Message 1. Identify the Voice

    4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."
    For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.

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    There are plenty of options for business voicemail messages, including professional greetings, casual messages, and even funny ones. Consider your brand voice and target audience to choose the tone. And include directions for those who call.

    You can check new and saved messages in your voicemail mailbox by phone. You can save or delete messages during message playback or after you listen to an entire message. Call the voicemail system and and log in using the Calling Voicemail steps above. Voicemail system number: 3-9999 on-campus or 617-353-9999 off-campus NEW messages will start to play automatically. Follow the prompts to listen to and manage your messages.
    10. Introduce Yourself Like a Hollywood Blockbuster. If you want to make a custom, Hollywood’esque gesture in your next outgoing message, may we suggest having a booming voice introduce you.

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    Hello. Oh hi, how are you? It has been so long. How have you been? We have to meet this weekend. How about I call you around… beep.

    5. IVR Script for Queue Callback. Customers are likely to call you during peak busy hours. Let your customers know that they can opt for a callback from an agent as soon as they are available.
    20. “Hello! Thanks for reaching out to [company]. We’re closed today for the holiday, and will reopen tomorrow, [date]. If you leave your name, number, and a brief message, we’ll give you a call when we’re back in the office. Thanks again, and have a great [day, week].”

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    Please leave your full name, contact details and reason for calling and I will call you back as soon as I’m back. Thanks for calling!”

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    You can turn off a greeting at any time. When a greeting is off, Voicemail no longer plays it, though the recording is not erased. Basic Functions Voicemail Web Inbox Guide Manage Personal Greetings Managing Message Notifications

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1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."

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Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.

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Website: https://www.onsip.com/voip-resources/smb-tips/after-hours-voicemail-and-auto-attendant-greetings

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