1. General Voicemail Greetings 1. Hello, you’ve reached [your name]. I’m currently unavailable, but leave your name and number and I’ll return your call as soon as I can.
Are your voicemail greetings long and labored? Do they accurately address callers’ needs or just ramble in hopes of hitting the right point? Do they follow the same principles you’d use when writing effective emails?
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1. After Business Hours IVR Script. Create a separate, after-business-hours IVR menu. Some of your customers may be unaware of your business hours. A pre-recorded IVR prompt should be there to answer customers even when the staff is not available.
10. “Hey, this is [your name] at [X company]. Right now, I’m on vacation and won’t be back in the office until [month]! Please leave me your name, phone number, and the reason you are calling and I will get back to you then. If it’s urgent, you can email details at [company email] and one of our team members will reach out to you. Have a great day.” Yes, we all need a break from time to time. Let your caller know you’ll be back and ready to meet their needs after you’re back from vacation.Voicemail greetings for the customer service phone number
The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”
To turn off this option, please contact the IT Help Center by email [email protected] or calling (617) 353-HELP (4357) . Unified Messaging for Office 365 accounts Voicemail message status will sync across all devices for faculty and staff using a Boston University Office 365 email account. A status change on one device will carry over to all other devices using the same account. Saving emailed voice messages to a different folder within your email inbox will remove them from your voicemail inbox SMTP Email delivery of voicemail message for non-Office 365 accounts Voicemail messages will be delivered as email messages with a copy sent to your voice mailbox. You will need to access your voice mailbox through the telephone or Web Inbox to delete messages. If you would like to only receive messages as email, please contact the IT Help Center by email [email protected] or calling (617) 353-HELP (4357) Call the voicemail system and log in with your 5 digit extension and PIN Voicemail system number: 3-9999 on-campus or 617-353-9999 off-campus At the Main menu, press “4” for Setup Options, then press “1” for Greetings. After Voicemail plays your current greeting, follow the prompts to re-record it. To pause or resume recording, press 8. To end recording, press #. When you turn on your alternate greeting, you can set a date and time for it to turn off or you can leave it on indefinitely. To activate or deactivate your alternate greeting: Call the voicemail system and log in with your 5 digit extension and PIN Voicemail system number: 3-9999 on-campus or 617-353-9999 off-campus At the Main menu, press “4” for Setup Options, then press “1” for Greetings. Press # to skip hearing your current greeting. Follow the prompts to turn your alternate greeting on or off. If you turned on your alternate greeting, follow the prompts to set when you want it turned off or to leave it on indefinitely. When you turn on a personal greeting, you specify how long you want it available for use. Voicemail will play the greeting in the applicable situation until the date and time that you specified, and then the greeting is automatically turned off. For example, you can set your alternate greeting to stop playing on the day that you return from a vacation.
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6. Full Waiting Queue Message. What the caller hears when the waiting queue is full. Sample Scripts: “We are currently experiencing high call volume. Please leave a message with your name and phone number and we will return your call as soon as possible.”
Here are 10 sample greeting scripts to make a good first impression on the phone. … If you would like to leave a voicemail, please press 1 and leave your name, …
10. Max Wait Time Reached Message. What the caller hears when they have been waiting in the queue for the maximum amount of time. Sample Scripts: “You have exceeded the waiting limit for this queue.
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8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
Could you suggest some voicemail greetings, I’m all out. It would be better if you left it to me as a message after the beep.
1. Hi! You have reached voicemail of (your name), (job title). I am currently away from my desk. Please leave your complete name, contact number and short message after beep and I will be sure to get back to you the time I am available. 2. Good morning. You have reached (company name or office name) of (name).
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back."