When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
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Your voicemail greeting on your business telephone system is the very first thing your business associates and clients will hear when calling your company. For the first time callers, probably your potential customers, you only got a chance to provide a great first impression that will be provided by your voicemail greeting message. For the ones who frequently call your company, you would want to make your voicemail greeting prompts as efficient as possible in order for you not to waste your client’s precious time in listening to your whole voicemail greetings every time they make a call.
Here, the pet care company leaves multiple options to fulfill the needs of the callers. They also have the option for attending to callers with immediate needs.
06 Avoid Having a Long-Winded Sales Pitch for a Voicemail Greeting Your voicemail greeting should be clear, concise and to-the-point. You don’t have to put your clients through a sales pitch when they are trying to just get some information. The best voicemail message shouldn’t be longer than 30 seconds.
5. Wait for the prompt that begins "Since this is the first time you're accessing your mailbox account" The system will prompt you to press 1 to record your name. Simply state your name when prompted and press # (pound) -- don't include any other message at this point. The system will prompt you to press 1 to record your personal greeting. Callers will hear this recording when you don't answer. Record your greeting when prompted and press # (pound). Your pass code must be a minimum of six digits and can not contain common or repeating sequences of numbers. Choose a number you won't forget. Callers will hear this recording when you are on the phone. For example, "This is Dan Jones. I'm currently on the line. Please leave your name, number, and a detailed message, and I'll return your call as soon as possible. To speak to someone immediately, press zero now." From the main menu, press 9, 1, 3. The system will prompt you to press 1 to record your busy greeting. Record your greeting when prompted and press # (pound). Press the message button or dial 3-9999. When prompted, enter your six-digit Voice Mail PIN and press #. Accessing Voicemail from off Campus Dial 617-353-9999 to call Voicemail or dial your own telephone number to reach your personal voicemail box. Hit * Enter your campus 5-digit extension followed by #. When prompted, enter your six-digit Voice Mail PIN and press #.
The video shows how to change your company greeting on your Norstar phone system.
You can make your voicemail more interesting by adding in an amusing little fact about your business or even a short (tasteful) joke. Adding in these personal bits of information will create more impact and be memorable to your callers.
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Hey, not here right now and not really interested in who this is, I’m out on a wilderness retreat learning about the importance of making connections.
Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me. Please leave your name and number and let me know how I could be of service to you. I’ll return your call on the next business day. Thank you!
By regularly updating your greeting, you increase the chances of callers listening to your message in its entirety. If you’re going away for any amount of time, have your voicemail greeting reflect the time you’ll be out.
Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
9. Update Your Greeting Frequently. Many of the things that can make your voicemail great, also require that you update it pretty regularly. Information like deals you’re running, when you’re away, and who to contact while you’re out can take your greeting to the next level, but they’re obviously time sensitive.
Hi, thank you for calling me. I apologize for not answering the phone at the moment. Please leave your name, number and message, and I will call …
6. Keep Your Recording Up to Date. If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.
Hello, this is (your name). I apologize for not taking your call right now. Leave me a message and wait by your phone till I can call you back.