When a potential customer calls your business, are they quickly assured that they’ve reached the right number? Be sure to quickly identify yourself and your business at the beginning of your voicemail greeting.
Hello. You have reached [Name]. I apologize for not being able to answer your call at the moment. However, if you leave your name, number, and a short message, I’ll make sure to contact you when I return.
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Just NowThe right business voicemail greeting also helps small-business owners stay on top of every customer interaction, present a professional appearance, and stay organized. What to say in your business voicemail greeting. Your voicemail greeting needs to provide customers with important information about your business.
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What roughly firm carry out you mosey? A guidelines firm could well maybe well also resolve more formal trade voicemail greetings than a attention-grabbing retail retailer, to illustrate.
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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
5. You have reached [business name]. All of our attendants are busy helping other customers. Please leave your name, number, and a brief message, and we’ll return your call as soon as possible. If you’d like to find out about our products and services in the meantime, please visit our website at [business name]. We thank you for your call.
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7. IVR Script for Holiday Closure. What happens when customers call you during holidays? There's no human agent to attend to them or inform them about the holiday closure.
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Monday—to do items in your organizer If you have voice mail waiting, this is a good time to listen to it and transcribe any messages.
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9. Queue Callback Message. What the caller hears when they request a callback from the queue. Sample Scripts: “You have requested to have the next available agent call you back from the queue.