4. Customer Service Sub Menu Auto Attendant Script. You are likely to receive huge volumes of queries directed to your support team. Perhaps, segmenting your customer service queries will narrow down options and make query resolution faster.
If anything big changes- address, phone, etc.- make sure you correct your voicemail early on. Keep It Short; We know, we know. We just gave you all this information and we’re now telling you to ‘keep it short‘. But, a professional voicemail greeting (or any for that matter) shouldn’t go beyond 20-25 seconds.
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8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.
Whoopee, a call. I wonder who this could be? No…wait…don’t tell me…Oh yeah. Sorry, you bore me.
“Hey! You’ve reached us here at [XYZ company]. All our team is currently out of the office for the holidays. We’ll be back to work on [date] well-fed and therefore eager to speak with you!
1. Dial 3-9999 to access the voice mail system or dial your own telephone number to reach your personal voicemail box. Your 5-digit mailbox account number the last 5-digits of your 7-digit telephone number.
We look forward to hearing from you and helping you improve your English pronunciation and spoken English.
6.) Herzliche Willkommen bei der Mustermann GmbH, aufgrund von Wartungsarbeiten können wir Ihren Anruf leider im Moment nicht persönlich entgegennehmen.Sie können uns aber gerne eine Email an [email protected] schreiben, diese wird durch unser Service-Personal schnellst möglich beantwortet.bitte entschuldigen Sie die vorübergehende Einschränkung! Vielen Dank für Ihr Verständnis
Hi. If this is my parents, I need some money you guys. If this is my friend, I’ll get you your money. If this is a hot girl, DO NOT listen to a word I said before. I got plenty of money for you.
2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.
The voicemail message can be anywhere between 10- 25 seconds. Keep it as short as you can because the prospects need to hear the vital details in it.
1. Hello, you’ve reached [your name]. I’m currently unavailable, but leave your name and number and I’ll return your call as soon as I can.
If you need help Changing Company Greeting 1 or 2 on your Norstar Phone System, fill the form above.
To best assist your callers and effectively route their calls, you will need to classify your call types.
As most of the team will be enjoying a well-deserved break [to rest and recover to be reenergised to serve your needs in 2021], a few of the team will be working remotely to help with any queries. So feel free to email the team via [email protected] for a (slightly delayed) response over the break.
Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.