3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
Expanding on the simple approach above, let the caller know who they've reached. This will not only eliminate people leaving voicemails by mistake, but it will reassure the caller that they have called the number they intended.

Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
Follow the instructions and press that number. You will be asked to delete your current Voicemail greeting. Click on the ‘Yes’ button that appears on the screen if you want to remove that. You can save your new recorded Voicemail greeting or can use the default recorded option. From the home screen, select the Phone app. Note: Alternately, you can set up voicemail by selecting the Phone app then selecting and holding the 1 key. Select Keypad, then select the Visual Voicemail icon. Select Start. Select Ok. From any Home screen, tap the Menu key. Tap Settings. Tap Call settings. Tap Voicemail. Tap Voicemail again. View the voicemail number. Press and hold the 1 on your device’s dial pad to call and connect to your voicemail. Press the star * key to access the main menu. Press 4 to access the mailbox options. Press 7 to change the language of the voicemail prompts to either Spanish or English.