A separate greeting can be created for after hours, and typically includes additional options for customers, or at minimum, informs them that your office is closed. In these greetings, it’s beneficial to inform your caller of your regular business hours, as well as provide them with a link for technical support, or additional contact method (if applicable).
Your prospects need to hear something which can make them hold on to what you are trying to tell them and that starts with a good attractive statement.
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A good business voicemail greeting creates a favorable impression on the customer, whether it’s their first or fifteenth time calling your business. What to say in a business voicemail greeting At the very minimum, you want to say the name of the person or department, and company name so the caller knows they have reached the right place .
Invite the caller to leave a detailed message. If there is certain information you need, make sure to include that information here.
If you like to keep things simple, opt for a basic greeting. Most voicemail options allow you to record just your name, which lets callers know they’ve reached the right person.
Using the Southside Lumber Wholesalers example business from before, its auto attendant might suggest that the caller dial a few individual departments.
Your voicemail greeting on your business telephone system is the very first thing your business associates and clients will hear when calling your company. For the first time callers, probably your potential customers, you only got a chance to provide a great first impression that will be provided by your voicemail greeting message. For the ones who frequently call your company, you would want to make your voicemail greeting prompts as efficient as possible in order for you not to waste your client’s precious time in listening to your whole voicemail greetings every time they make a call.
True emergencies - such as extraordinary weather - should be addressed in your voicemail if it impacts your business. Thank you for calling the Carona Surf Shop. We are currently closed due to the inclement weather. Our normal business hours are Monday through Saturday, 10 am to 9 pm. Please visit www.caronasurfshop.com to order merchandise and to check our schedule during the hurricane.
It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
Recording voicemail greetings for your business or personal life requires a separate list of priorities, because they are being used for two distinct purposes and will be heard by two very different types of callers. I have a friend with two cell phones - one for work, and one for personal calls - and if you call both lines, you would never know it's the same person.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
ABOUT US CUSTOMER SUPPORT TECHNICAL RESOURCES UPCOMING EVENTS ONLINE VIDEOS TRAINING OPEN A SUPPORT TICKET 911 HOSTED PBX LOGIN PRODUCTS & SERVICES PRODUCTS & SERVICES DIGITCOM’S HOSTED PBX SIP TRUNKS UNIFIED COMMUNICATIONS CLOUD SECURITY SOLUTIONS MEETING ROOMS & COLLABORATION CONTACT CENTRES NORTEL REPLACEMENT CONTACT US
44. Hello, you’ve reached [X department] at [X company]. Our team is currently out of the office, but we’ll be happy to assist you when we return. Leave a quick message that includes a callback number and a team member will reach out within one business day.
Hello. (pause) Say something!! Aren’t you gonna talk at all? Why aren’t you saying something? Oh, I forgot. I need to say beep…
That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
In other words, voice mail isn’t dead yet for veterinarians. Let’s consider strategies to make your voice mail messages effective. Always strive to move the conversation forward, even if that’s simply to let clients know: The best times to reach you When you’ll try to call again How to connect with you in other ways (email or text message)