Business voicemail greetings are not the biggest part of your business, but there are so many instances where customers get impressed with small things! And as I said, having a CRM can really help you with your voicemail and calling in general.
You’ve reached the voicemail box for our customer support team. If you’d like to return to the main menu, press 9. Otherwise, please leave your name, account number, and brief description of your problem, and a customer service agent will return your call within one business day.
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Although you’re attempting to keep your greeting to a short 25 seconds or less, you don’t want to achieve this by talking too fast.
Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.
(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
Finally, make sure your Automated Attendant is set up in a logical manner. It helps define a caller’s path, which is essential to the creation of fine-grained voicemail greetings.
We'll take you through the five most professional voicemail greetings. This will include how to structure different parts of your voicemail, as well as things to avoid.
While they are listening to your voice, they are internally deciding whether or not it is worth their time to continue or hang up. Look at your voicemail message as its own short advertisement.
3. Product Inquiry Sub Menu IVR Script. Your customers may want to know more about your product or have some queries about it. A multi-level IVR menu for product-related queries is helpful here.
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
A voice-over actor will not simply read from the script given to them. They study and understand the content in details so that they are able to deliver your message properly and also customize the tone of the message according to your requirement. For instance, if the objective is to sell your product or service, then the message can be in a more persuasive tone.
When a potential customer calls your business, are they quickly assured that they’ve reached the right number? Be sure to quickly identify yourself and your business at the beginning of your voicemail greeting.
Hello, and welcome to Answering Machines of the Rich and Famous! (your name here) can’t come to the phone right now, because he’s spending the week in his beautiful summer home on the French Riviera…
Keep it Brief. Time is money in business, so if your voicemail is long, chances are the caller will simply disengage before the cue to leave a message even sounds. Keep your voicemail short. The most should be around 30 seconds, and even that’s pressing it. We’ve grown into a country where our attention span can last only about 10 seconds in some cases, so keep it short, brief and to the point. Persuade and Engage the Caller. If someone calls your business, they already have an intention. It’s the quality of your voicemail that plays a factor if they consider you a company they’d like to deal with. This is your chance to motivate someone to engage in a meaningful conversation with you. If your voicemail is shoddy, chances are they’ll hang up, or lose motivation to continue the call. In other words, your voice mail must engage and entice someone to the point that they care enough to leave you a message.
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-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”