22. Hello, this is [your name]. I’m currently away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please leave a detailed message including your name and a callback number and I’ll get back to you as soon as I can.
1. After Business Hours IVR Script. Create a separate, after-business-hours IVR menu. Some of your customers may be unaware of your business hours. A pre-recorded IVR prompt should be there to answer customers even when the staff is not available.
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4. InstaVoice. InstaVoice does have a visual voicemail transcription, but with a twist. It seeks to provide a simple platform for handling an infinite number of voice messages from any phone number you want.
19. “Hi, you’ve reached [your name] at [X company]. We are sorry but our office is closed until [date]. Please leave us your name and phone number and our team will get back to you as soon as possible. Enjoy [holiday] and thanks for calling [company name]! If you do happen to be open the holiday season, it’s important to provide holiday hours. Especially if your hours vary from your regular hours.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
No one wants to listen to a two-minute voicemail greeting. Keep it short and upbeat and start with a simple “Hello! Thank you for calling
Hello, you've reached Jim and Sonya. We can't pick up the phone right now, because we're doing something we really enjoy. ...Hi. I'm probably home, I'm just avoiding someone I don't like. ...Hi. ...Hello! ...A is for academics, B is for beer. ...Hi. ...Hi! ...This is not an answering machine - this is a telepathic thought-recording device. ...Hello, you are talking to a machine. ...
See, how the VPN service provider offers multiple options for the callers to fulfill their needs. Those seeking immediate solutions can go for the live chat, and those with less pressing issues can wait or choose to be called back.
General voicemail greeting: used as the default voicemail greeting if no other greeting type is set. Internal voicemail greeting: used to greet people who call your department from within your own company (i.e. from another extension).Generally, this is only applicable to very large companies. External voicemail greeting: played for people who call from outside your company.
-…and I’ll return your call as soon as possible. I would have answered, but I was already on the phone with Bill Gates—I swear.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
Selection of pre-recorded phone greetings and on hold messages: In order to select your desired phone message, please follow steps 1,2 and 3 in order . Our pre-recorded message packages are available in all common audio formats (mp3 / wave / alaw / ulaw / 16bit / 18bit).
2. Press the right arrow key twice and highlight Msgs then press the center navigation key.
@Fa5t3r - I would try a wide range of different tones when recording and play them back to see what goes over the best and what projects the image you want people to hear. Remember that some people may be going to hear this message over and over again depending on how often they have to call you so you want it to be very pleasant and not at all irritating.
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Note: Voicemail, Visual Voicemail, and Voicemail transcription are available from select carriers in select countries or regions.
When clients or customers want to learn more about your business, oftentimes after checking out your website and social media, if they have further questions regarding your products or services, they’ll pick up the phone and call.