5. IVR Script for Queue Callback. Customers are likely to call you during peak busy hours. Let your customers know that they can opt for a callback from an agent as soon as they are available.
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Below you will find what we’d call “Standard” auto attendant scripts, along with some of their submenus. Please keep in mind that every phone system is different. Be sure to speak with your phone system provide to ensure your script matches the extensions that your phone system has been set to.
47. Hi, this is [name], [company]’s [job title]. I’m happy to help you with [task], but I’m currently away from my phone. Leave a quick message and I’ll return your call as soon as I can. Thanks!
Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
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42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
The best rule of thumb on the length of your greeting is to keep it to a maximum of 20-25 seconds.
1. HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
Hello. This is Chris. John and Mike aren’t here right now, but if you leave a message, they’ll get back to you as soon as they can.
A voicemail greeting, on the other hand, refers to the message that your callers hear upon answering the phone. Voicemail greetings can include any information you’d wish to convey, such as special sales, bargains, alternate phone numbers to use, or your company’s normal working hours.
Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
With Santa fast approaching and Summer vacations just around the corner, it’s time to start thinking about and planning your office break messages.
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Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
Website: https://www.snaprecordings.com/blog/preparing-your-business-messaging-for-covid-19-impact
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”