Python alone isn’t quite enough though. For phone calls, SMS and voicemail support you need additional tools, similar to reverse phone lookup for those who are interested in using a caller id system. Enter Twilio.
6. How Self Service (DIY: Do-It-Yourself) Works: We provide you a user name and password, and you log into your online account. You upload your phone list (don’t worry, we give you all the instructions) and recordings, and schedule and launch your jobs yourself.
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“Hi, you’ve reached [your name]. I’m away from[date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I’ll return your call when I return. Thanks and have a great day.” “Hello, you’ve reached [your name]. I’m currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,’ or looking for SPF 150 sunscreen] and won’t be back in the office until [date]. Leave your contact info and reason for calling and I’ll get in touch then.” “Hey there, this is [your name] from [your company]. I’m out of the office until [date]. In the meantime, please direct your inquiries to [coworker’s name] at [email address]. [He, she] can also be reached at [phone number]. Thank you.”
There is a limit on the VM length but you can modify it. This line of the script has a maxLength parameter, represented in seconds: resp.record(maxLength=”30″, action=”/handle-recording”). If you changed that value from 30 to 120, for example, the max VM recording length would be 120 seconds, for example. Note that the voice mail recording is not stored on the Pi; it’s stored on Twilio’s servers, hence the per minute charge from Twilio for the recording and the service. Is it possible to use it as CCF (conditional call forwarding)? after enabling the forwarding option it should play some pre recorded messages on the basis of who calls ?
This is my first time setting up my auto-attendant / phone tree and I’m not sure what to do. Can you help determine what we’ll need?
The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details. The information in your after hours greeting should remain concise and essential to the caller's needs.
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The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
You can fine-tune this similarly to how companies A/B test their websites, ads, call scripts, and anything else that requires a change. The more elements of a call you look at, the more likely you’ll be able to optimize your voicemail greetings. If you jump right into the greeting without saying “Hello,” go back and make your greeting more personal on the second attempt.
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19. “Hi, you’ve reached [your name] at [X company]. We are sorry but our office is closed until [date]. Please leave us your name and phone number and our team will get back to you as soon as possible. Enjoy [holiday] and thanks for calling [company name]! If you do happen to be open the holiday season, it’s important to provide holiday hours. Especially if your hours vary from your regular hours.
4.) Bienvenue chez John Doe. Vous pouvez nous contacter pendant les heures de bureau du lundi au jeudi de 9h à midi et de 14h à 16h et le vendredi de 9h à midi. Nous vous invitons à nous donner votre demande par mail sur [email protected] et nous reviendrons vers vous dès que possible. Merci.
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
Looking for more information about delivering a professional voicemail message? Click here to download our free guide, "Top Tips for Professional Voicemail Greetings" Tags: resources, tips, greetings Recent Blogs Taking Your Presentations To The Next Level With Audio and Voice April 01, 2019 Tools to Support Message on Hold Production October 12, 2018 tips (186) resources (163) message on hold (154) marketing (118) customer experience (101)
4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."