In order to use the Voicemail feature with VoIP.ms you will have to create a Voicemail entry and then assign your entry to one of your DID or Accounts. The total allowed voicemail messages on a single mailbox is 100. Please white list the mail domain names *@voip.ms and *@voipinterface.net. The Maximum Time for a Voicemail message is 5 minutes. 5 Seconds of Silence will end a Voicemail Recording. 1 Tutorial Video 2 Voicemail Accounts 3 Create a Voicemail mailbox 4 Assigning your Voicemail to your DID 5 Assigning your Voicemail to your Account 6 Manage Voicemail and Messages 7 Manually Transcribing a Voicemail 8 Voicemail greeting customization 9 Voicemail Access Codes: 10 Navigate the Voicemail Menu 11 Known Voicemail issues or frequent questions 12 Voicemail using the Reseller Interface Tutorial Video
In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.

Using your cell phone to record a voicemail message isn't always easy. Between remembering what to say and getting the right timing, it's tricky. But your phone does have a playback option, and it's easy to listen to and review your message. For some people, though, cutting off the end of a message is a funny way to trick people and catch them off guard. In most situations, callers won't know it's intentional and will think you're far less than tech savvy. Definitely not an impression I'd want to make.
You can manually request a transcription of the messages left on your Mailbox through the Voicemail interface. Using this feature has a cost of $0.05 per minute of transcribed message.