Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
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Any Cisco Jabber calls you can't answer gets sent to voicemail so the person can leave a message. To set up voicemail, you'll need to get your voicemail account information from your administrator.
After you have created your Voice Mail entry, you can assign it to any of your DID from your main portal. Please refer to DID Numbers -> Manage DID -> Edit DID -> Voicemail. Also under the same screen you can set the Ring Time (The maximum amount of time a call to your DID can stay in "Ringing State" before we cancel the call to no answer). Please note that 30s equals to 6 rings.
After all, a professional voicemail recording boosts your credibility, makes you seem more competent, and encourages whoever's listening to it to continue the relationship.
Open office hoursOffer options for reaching you immediately (alternative contact info)Include an extension number if they won’t be able to reach you for sometimeAllow them to skip the message if they’ve heard it before. Sometimes, your dialers can go berserk and send the same message several times, you know. Don’t Obviate Scripts
5 hours ago This document provides representative examples of scripts for professionally-recorded voice prompts that are specific to Insurance companies – from large, national providers to small and medium sized insurance brokers. They are meant to generate ideas for any organization that is looking to improve customer service
You have reached (Your Name) at (Your Business). We help (What Your Business Does). I wasn’t able to take your call right now, but leave your name and number and I’ll get back to you as soon as I can.
State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
Since you are recording audio, make sure you are in a silent place or a place with minimum background noise. This will help you create a perfect business voicemail greeting clear.
30. Hi, you’ve reached [your name] at [your company]. I’m unavailable right now on official duties. But if you leave your name and number and a brief message on why you are calling, I will call you back at the earliest opportunity.
“Hi, this is [name]. I’m either on another call or am away from my desk. Please leave your name, contact details, number and your reason for reaching out and I will get back to you as soon as possible. Thank you for calling.”
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A lot of care and consideration should be given to who will be providing the voiceover for a business’ audio recordings before the selection is made.
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