In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.
An automated phone call essentially relays a pre-recorded voice message to the customer. Record the message, set up the call, and send it to any number of people you want, at any time. Automated calls are very versatile, and can be used for many things like call blasts , reminders, follow-ups, event-based calls, and feedback. Filter Type All Time Past 24 Hours Past Week Past month New Contact Listing› Publishers Clearing House› Iseecarscom› Headphones› Agent Pronto› Pipe Insulation› Global Payments Inc› Windows Phone 7› Microphone› Data Recovery› Oled› Groupme› Samsung› Process Service Specialists Llc› Wordpress› Chateau Crystale In Houston Tx› PetrochinaBrowse All Listing » Frequently Asked QuestionsWhy do I get a pre recorded phone call?

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The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line. You may also want to include your address if there are multiple companies with the same name.