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When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
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This is not an answering machine–this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling, and a number where I can reach you, and I’ll think about returning your call.
You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
When recording your voicemail, feel free to adjust your script as needed to sound personable.
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“You better leave a message before you go away. I don’t believe that there is nothing you can say. I’ll be back for you, to return your call. I’ll get back to you, if you say you want me to.”
3. Hi. I’m probably home, I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.
9. “Hi, you’ve reached [your name]. I’m unable to come to the phone right now. But if you leave your name, number and a short message, I’ll be sure to call back.”
1.( مرحبا بكم في .JohnDoe للأسف، لا يوجد أحد في المكتب في الوقت الراهن أو أنكم تتصلون خارج ساعات العمل. يرجى ترك رسالة أو إرسال بريد إلكتروني إلى [email protected] شكرا جزيلا لاتصالكم.
Include Basic Information: Your voicemail greeting should include basic information such as your hours of operation and location. This will help you to screen out calls during office hours, and also unnecessary voicemail inquiries.
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
1. Limit Background Noise. If you’re recording your greeting from the back of a New York City cab with the windows down, it’s gonna be pretty obvious to your callers.
If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.
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That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.