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This next step may be dependent on your specific phone. Some users with basic phones can start by finding the Phone icon on the main screen of their device. Tap it, and if necessary, open up the dial pad by tapping its icon. Once you do, press and hold the 1 key until you’re connected.

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This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!