Provide as much useful information in your business voicemail greeting. However, be sure to keep it short and concise. An excessively lengthy voicemail can be damaging rather than helpful. Keep your voicemail to around 20-25 seconds maximum.
Recognize Their Need. When someone calls your business, the voicemail should give them a sense of validation. This means that your voicemail should extend gratitude for their interest in your business, or an apology for not being there to answer your call. These two simple courtesies can go a long way in the creation or establishment of client/business trust. Make it Informative for the Caller. Your voicemail must include all the information the customer will need for your particular business. For instance, if you’re a brick and mortar establishment, it’s wise to include your store hours. It’s also a good idea to leave them an alternate way to contact you, especially if it’s after hours. After all, you don’t want to miss just one potential customer. Here are some suggestions for elements to include in your voicemail: Business name Hours (if brick and mortar) Alternate method of contact, such as email Your name

Login to dash.virtualpbx.com – enter your email address, password, and the account name (normally your company name)Regular users will be taken directly to the User Portal, which show Voicemails, Call History, Faxes, Contact List, and Settings & Devices. Admins will need to click the User Portal link in the dropdown menu located at the top right of the page.The Voicemail tab shows the status of each voicemail, the date/time it was received, the Caller ID of the inbound caller, the phone number the caller dialed, and the duration of the message. On the far right are icons to play back the message as well as to download the message to your computer. Putting a checkmark next to a message or messages will give you additional options. Caller Voicemail ShortcutsIf a caller wishes to bypass the voicemail greeting to leave their message they may do so by pressing the # key. A beep will prompt the caller to begin their message.During the voicemail greeting and before the beep, the caller may press 0 to return to the main menu.Pressing * will prompt the caller to enter in the voicemail box password.Mailbox is Full
Whether you’re out for the day or are off for the week, the first rule of an out of office voicemail greeting is: let callers know when you’ll be back! You’ll save them the frustration of continuing to call and yourself the hassle of listening to redundant voicemails. It’s also a good idea to set the expectation of whether you are answering messages while you’re away, and who they can reach for assistance in your absence.