When someone calls your business number, the computer or special phone rings. You can have voicemail, multiple lines, etc. And best of all-- you can usually set it to forward the call to your cell phone when you are away from the office, thus preventing the need to ever give out your personal cellphone number.
For a medical office, call types may include billing, emergencies, appointments, cancellations, etc. 2. Determine How To Best Route Calls The best method of routing your medical office calls will depend on your office size and budget. If you have a small staff, setting up a standard voicemail greeting system may be a more practical approach. For a larger health organization with multiple departments, it makes more sense to route calls to their intended destinations by using an auto attendant. For example, “If you have a question about billing, press 1. If you’d like to schedule an appointment, press 2. If this is a medical emergency, press 0 for an operator.” If you want every caller or patient to experience a professional and compassionate call, you may consider working with a medical office answering service. You can forward calls to an answering service after business hours, on holidays, during overflow, or any other time you may need help answering calls. 3. Draft A Script

An auto-attendant message is the first interaction your customers or potential customers will have when they call. With today’s robus phone systems, don’t miss the opportunity to maximize caller interaction. With a well-produced phone menu, you can demonstrate your organization’s proficiency, reduce call wait times and reduce the amount of time spent routing callers. Route callers to the correct extension Prevent misrouted calls and reduce caller frustration Free up operators and agents to perform more productive tasks Conveniently route multilingual callers to an appropriate agent or telephone interpreting service Impress callers and reinforce company reputation with a voice that represents your brand
Make your outgoing message fun! Your brand must be represented by humor. It shouldn’t hinder customers and prospects from reaching their goals. Perhaps you offer a voicemail menu option where customers can hear the joke of that day. Are you offering a deal on your product/service? Tell your callers about the 7 Best Business Voicemail Greetings. Also, tell them how they can take advantage. Callers should be as specific about their call as possible to minimize the amount of back and forth. Ask them for the best time (or times) to return your call. Cloud Phone System Improves Remote Workforce December 21, 2020 Reasons To Get a Hosted PBX Service September 30, 2021 Contact Number January 4, 2021 Recent Posts Cloud Telephony Solutions Key Points For VoIP Resellers Improve Sales Conversations with Technology Reasons To Get a Hosted PBX Service Call Your Clients According To Their Time Zone Understanding a Call Center’s Average Wait Time and 3 Easy Ways to Reduce It