If your customers feel that you don’t care, they’ll take their business elsewhere. Experiences are the differentiating factor between businesses. Big efforts to improve the overall experience in tiny ways by crafting a voicemail greeting script can make a huge difference when customers are asked by their friends and family how easy it was to work with you. And word spreads quickly in the age of social media. The more positive experiences you offer, even when you’re not available, the more likely those people will call back.
Most businesses will automatically play a recording if you try to call their office when they are closed. An after hours announcement is a professional way to notify callers of important details, rather than making them wait for the call to failover to a voicemail box or other destination.

“Hey listen, I don’t know what I can tell you. There’s nobody here right now, ya know? But if you turkeys want to leave your name and your number, I mean all I can do is pass it onto them, ya know what I mean? Of course, if you don’t want to, it’s no big deal, just don’t ever call here again.”
Although I’ve spent some time tinkering with and learning Python over the last few months, I don’t have much experience with building apps that call third-party APIs, such as those from Twilio. Luckily, Twilio offers several Quickstart examples for a number of programming languages. And one of those examples shows to how to create a Python app that accepts incoming calls, plays a voicemail greeting and records a caller message. This is the Quickstart code that I tweaked for our project.