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Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
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Example 1. Hi, you’ve reached [your name]. Thanks for calling. I can’t answer your call at the moment, however if you leave your name, number and message, I’ll get back to you as soon I can. There’s nothing wrong with this classic style of voicemail greeting. It’s short, sharp, and to the point.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
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As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
Away / Busy Voicemail Greeting Examples. If you are busy, away, or understaffed and cannot answer the customer calls immediately, then you can use these greetings as an example. “Hi, you have reached [business name], we are unable to take your call right now but we would love to call you back ASAP.
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If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
In certain situations, it’s a good idea to let a call go to voicemail. If you’re in a loud area, unable to spend 10-15 minutes talking, or are otherwise distracted, don’t answer. Recruiters who cold-call candidates will understand that you’re simply unavailable – but make sure to return calls in a timely manner. If possible, call back during regular business hours.
Website: https://www.marketingmessages.com/media/Sample-Voice-Prompts-For-Healthcare.pdf
Give The Caller Instructions: Instruct the callers what topics you want them to leave voicemails for, and what topics you want them to call back for during office hours.
InstaVoice is a free app that combines visual voicemail, missed call alerts, and voice SMS in one. This app can serve as your virtual assistant that answers incoming calls when you are busy. It is available 24 hours a day and 7 days a week, just to make sure you don’t miss any important information from your friends or clients.
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
Login to dash.virtualpbx.com – enter your email address, password, and the account name (normally your company name)Regular users will be taken directly to the User Portal, which show Voicemails, Call History, Faxes, Contact List, and Settings & Devices. Admins will need to click the User Portal link in the dropdown menu located at the top right of the page.The Voicemail tab shows the status of each voicemail, the date/time it was received, the Caller ID of the inbound caller, the phone number the caller dialed, and the duration of the message. On the far right are icons to play back the message as well as to download the message to your computer. Putting a checkmark next to a message or messages will give you additional options. Caller Voicemail ShortcutsIf a caller wishes to bypass the voicemail greeting to leave their message they may do so by pressing the # key. A beep will prompt the caller to begin their message.During the voicemail greeting and before the beep, the caller may press 0 to return to the main menu.Pressing * will prompt the caller to enter in the voicemail box password.Mailbox is Full
10.) Hola y bienvenido/a a John Doe. Por razones técnicas no podemos atender su llamada personalmente. Gracias por su comprensión. Estamos trabajando para encontrar una solución. Si lo desea, puede dejar un mensaje en nuestra página web www.johndoe.de. Gracias y hasta pronto.