One way to avoid this is by writing a script. When you’re writing a script for your business voicemail greeting, make sure to look over it to see if there’s any slang or business jargon that could mean two different things depending on your point of view. If there’s any potential for confusion, revise the script and simplify the language. You can always ask a friend you don’t work with to see if your message is clear as well.
By asking for information such as full patient name, date of birth, and phone number, you can increase your chances of being able to successfully return a call, even if the message is difficult to decipher.

It is really important to strike a balance between coming off as too cold, conservative and impersonal with making your message too out there, long or eccentric. If you can create something memorable, it will help engage a caller, or potential client. Go too far off the deep end, and you’ll scare them away
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.