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Business owners and everyday customers know that there will be times — like the holidays — when things get busy. When you’re transparent about why you weren’t able to come to the phone, people typically understand and are much more willing to be patient with your business. If the goal is to encourage more people to leave a voicemail, your greetings have to be actionable and clearly dictate what you want the caller to do. Having a caller go to voicemail is not the end of the world; it’s going to happen, so you have to make the most of it.
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– I wish I was available to take your important call but, you see, I’m trying to do a lot of things that just can’t get done when I’m talking on the phone. Please leave your name and number and I’ll try and call you back if everything gets done.
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A smarter phone number. From simple navigation to voicemail transcription, Voice makes it easier than ever to save time while staying connected. Take control of your calls. Forward calls to any device and have spam calls silently blocked. With Voice, you decide who can reach you and when.
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The other, albeit pricy option is to have professionals record your voicemail. Many companies like Grasshopper, iTeleCenter, VirtualPBX, RingCentral and Phone.com have services in which voice talents will read your customized voicemail/auto-attendant greetings for prices starting from around $50, even with different accents in different languages.
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This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
“Oh, hi all. This is Kermit the Frog, roving reporter on the scene, and there’s no one available here to take your call right now. We’re expecting their arrival anytime and oh, ahem, here comes somebody right now; maybe this is them. No, no, wasn’t them. Ah, well, I guess you’ll just have to leave a message at the beep.”
4. You have reached [your business]. All of our sales representatives are busy serving other customers but we would like to return your call as soon as possible. For current pricing information or to check the status of your order, please visit us on the web at [your website]. Otherwise, please leave us a message with your name and number after the tone. If you would like to return to the previous menu, press the [key to main menu].
If you are an avid user of all Google products, you shouldn’t miss this voicemail app. Google Voice was formerly known as Grand Central and when Google acquired the company, it transformed into Google Voice. Technically, this app has been in the industry much longer than other competitors. Today, this app is available for iPhone and Android.
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This is the access code a user dials to hear his or her messages. The default code is 123. The remote code is used internally to access a phone’s voice mailbox by pressing the center navigation key, dialing the three-digit code, and then pressing the center navigation key again. Externally, call into the system and let the auto attendant answer the call, and then dial the desired extension number. If the extension is forwarded to voice mail, and the mailbox answers, enter the remote code to access the mailbox.
“Hello. This is (your name). I am either busy on another call or away from my desk. Please leave your name and contact number and I will get back to you at the earliest. Thank you.”
38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
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