When the Queen asked Prince William and Prince Harry to help her set up her voicemail, they recorded a voicemail greeting that said “Hey wassup! This is Liz. Sorry, I’m away from the throne. For a hotline to Philip, press one. For Charles, press two. And for the corgis, press three.“
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You may think this is boring, but it’s what works. Leave the sales talk and the promotion for when you call them back. Leaving a greeting is all well and good, but if it has no context you’re going to struggle to stop the person from giving up on you. Make sure people know that they’ve reached the right place. Hello, this is the office of X, the Y department. Please leave your name, reason for calling, and I’ll get back to you as soon as I can. By mentioning the specific department or office they’ve reached, you’re reminding them that they’ve reached the right place, and this is not some generic support department they’ve been redirected to. We talk to lots of different people every day. Make sure you remind people of who you are, and why you’re the best person to handle their call (and more importantly their valuable time). Hello, my name is X, the Senior Manager of Y, I’m sorry I’m unavailable right now, but if you leave your number I’ll return your call as soon as I can. Not only have you revealed who you are, but you’ve also given them the reassurance that their call is important to you. It leaves the right impression. The order of your words can seriously impact how your greeting is received. Research shows that we remember the first and last items on a list best, so the statements that matter most are those at the beginning and those at the end. Hello, you have reached X. I’m out of the office at the moment. Provide me with your contact details and I’ll get back to you as soon as I can. Do you see how important the order of the words is? The name comes first and the call to action is last. Most people will put all this important information in the middle of their greeting. It may not seem like a big difference, but it really matters. It can be tempting to try to fit as much information into a voicemail greeting as possible. Don’t do that. Sometimes less is more. Try to incorporate some strategic pauses into your greeting, so you can let everything sink in. Hello, this is X from Y. [Pause] I am not available to take your call right now. [Pause] If you are calling about Z, then please leave your name and number and I will get back to you as soon as you can.
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The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”
“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
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In addition, YouMail can serve as your personal assistant. Thanks to the voicemail greeting feature that enables you to greet the callers when your phone is out of reach. This app is compatible with several postpaid plans such as Sprint voicemail, Verizon voicemail, and many others.
A standard recording includes up to 75 words and is up to 30 seconds in length. It includes a WAV File that can be uploaded onto most PBX systems and for use with inbound numbers. For a tailor made recording including on-hold promotional messages with background music please call 1300 00 1300 or CLICK HERE.
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
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Voicemail messages complete your professional image. Whether you are using your cell phone as a mobile office or desire a unified sound for all of your employees, voicemail greetings recorded by a professional voice over talent provide the missing element.
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
Use these tips to create a great voicemail greeting that doesn’t turn off your callers. Use an economy of words. There are some recordings on your phone system where it’s good to provide a little more detail, such as promotions and the like, but a voicemail greeting is basically for utility.
YouMail is an excellent voicemail app. It provides a highly user-friendly visual voicemail service. You can get your voicemail to email or even text. It also lets you forward or reply to voicemail. Besides, YouMail works as a smart call manager that prevents robocalls, entertains missed callers and more.
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