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An extension is a short internal number. Extensions allow users to make and receive calls. You can assign extensions to every employee in your organization.

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From another Ooma Office phone. Dial your internal extension number and wait for the call to roll to voicemail. Press [*] and enter your PIN. Select option 5 from the main voicemail menu. Select option 1 from the submenu to record a new greeting, or option 2 from the submenu to record a new name.