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Besides creating an audio file in the right format (Adaptive Multi-Rate), you also need to trick the iPhone to upload your new greeting to the AT&T servers:
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This is an Apple bug that has been there for YEARS, and they STILL refuse to address it!!!
The process is very simple. You'll just have to click the green phone icon, the same place you make calls, and navigate to the voicemail screen. On the voicemail screen, you'll see a greetings option on the top left.
Website: https://support.digium.com/community/s/article/How-do-I-record-my-Voicemail-Greeting-over-the-Phone
If it is the first time you are using the Voicemail, you should set up or change your default voicemail on iPhone 7 first. If you have set up the voicemail, you can skip to next part. Or else, you can get some helpful information to set up voicemail. As different carriers may have different ways to set up voicemail on iPhone, the part just take AT&T for an example.
Tap "Call Settings," and then tap "VoicemailSettings." Tap "Voicemail Number." Type the voicemailnumber into the box or edit the existing voicemailnumber. Tap "OK" to save your changes. How do you check your voicemail from a different phone? Call your 10-digit wireless number. When you hear your voicemail greeting, press the * key tointerrupt it. If you reach the main voicemail system greeting, enter your10-digit wireless phone number, then interrupt your greeting bypressing the * key. Why is my voicemail unavailable on my iPhone?
Set up voicemail on iPhone 11 is not a difficult thing, so you must have it. Through it, you will share voicemails with AirDrop. You can save them as an audio memo to save on space, mail them to others, and more. Let’s enjoy it and personalize it as you wish to get comfortable using the voicemail system.
3. There are a few different ways to access your voicemail setup from your phone's keypad, and they might vary depending on your provider. One option involves pressing and holding 1 on the keypad.
I have the same problem. I’ve also worked with the support line (via the chat option), and have been unsuccessful at getting it set up or enabled. “The voicemail box number is invalid…”, yet, if I call my number, I can leave a voicemail, but have no way to go in and retrieve it.
3 - Give your audio file a nickname, tag (optional) and select “Mailbox Greeting” from the Type drop down.
Website: https://www.tenorshare.com/iphone-fix/iphone-keeps-asking-for-voicemail-password-reset-voicemail-password.html
Website: https://support.sasktel.com/app/answers/detail/a_id/15359/~/changing-your-personal-voice-mail-greeting
You will be automatically connected to your mailbox and required to enter your temporary password, which is the last four digits of your phone number followed by the # key; this password is case-sensitive.
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4. By default, your voicemail will be setup with your carrier's generic greeting.