This solution worked for me: https://www.reddit.com/r/apple/comments/3lm2eh/difficulty_changing_voicemail_gre eting_in_ios_9/cyngnjr
Our troubleshooting guide will help you diagnose and fix the reason why voicemail is not working on your iPhone!
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I have tried every suggestion & I still cannot change my greeting. It is like the greeting page is frozen! Any further suggestions appreciated.
Verizon only: Unfortunately, if you have set up the voicemail successfully but still unable to change the greetings of Voicemail from the Voicemail tab, then dial *86 and select option 4 to make a change. Step #1: Launch the “Phone” app on your iPhone. Step #2: Tap “Voicemail”. Step #3: Select “Greeting” on the upper-left corner of the screen. Step #4: In case, you are also using eSIM then select the second network to change voicemail greetings. Step #5: Select “Custom”. From here you can record a greeting. Step #6: Tap “Record”.
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Website: https://homedecore1122.blogspot.com/2021/09/how-to-change-voicemail-on-iphone-12-pro.html
4 hours agoTo change the voicemail greeting on your iPhone, use the steps in this help page - Visual voicemail - iPhone. Specifically -. Update your greeting. Tap Voicemail, tap Greeting, tap Custom, then tap Record. Or, to use your carrier’s generic greeting, tap Default. Thanks for using Apple Support Communities. Be well.
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To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Reset -> Reset Network Settings and enter your passcode. Your iPhone will reset network settings and restart itself.
Open the dial pad on your mobile phone. You can see the Voicemail hot button (in most cases, it is the number ‘1’ on the dial pad). Press & hold that button, and it will take you to the Voicemail directly. You can also go to the Voicemail from the phone menu.
5. Using Visual Voicemail: Access your voicemails. As long as your carrier supports visual voicemail, you can access your voicemails by tapping the Voicemail button in the bottom right corner of the Phone app's screen.
3. At the top of the page to select all messages in the list, check the checkbox. Or to delete a selected few, check the box beside each message.
When I go into the greeting page the page is is not working , touching play / record does nothing. Can’t change anything.
One of the best and quick fix to this issue is to turn off Wi-Fi for once and switch to Cellular data connection and then try to change the default greeting to custom on iPhone.
The service also recommends stating your name, apologizing for missing the call and that you will call them back. If possible include a time frame for a return call. Don’t ramble or include un-needed information.