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The cause may be down to the phone or the voicemail application. To clear the phone’s app data:
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How to set up a custom voicemail greeting on a Samsung Galaxy S10, in 2 different ways
Website: https://bellaliant.bell.ca/support/article/set-up-and-use-voicemail-including-voicemail-to-email/8292
Or maybe you just haven't updated your voicemail greeting. Let's look at how to change and record voicemail greetings on iPhone. Step 1: Access to Voicemail from Phone. When you set up Voicemail for iPhone 7, you can enter the Phone app, and then tap on "Voicemail" to access to Voicemail to change for the desired information.
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This solution worked for me: https://www.reddit.com/r/apple/comments/3lm2eh/difficulty_changing_voicemail_gre eting_in_ios_9/cyngnjr
In the Phone app , Visual Voicemail (available from select carriers) shows a list of your messages. You can choose which ones to play and delete without listening to all of them. A badge on the Voicemail icon indicates the number of unheard messages.
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You can call your voicemail service to check your messages. Open the Phone app . At the bottom, tap Dialpad . Touch and hold 1.
Standard greeting with phone number: "At the tone, please record your message to [phone number]."
Website: https://toolbox.iskysoft.com/iphone-recovery/change-voicemail-on-iphone.html
Website: https://www.online-tech-tips.com/smartphones/voicemail-not-working-on-android-a-troubleshooting-guide/
If you don’t have access to your online account, you can dial in to your voicemail by pressing and holding the ‘1’ key on your phone’s keypad. After your phone connects to the voicemail system, you can access your password settings by pressing ‘*’, followed by the 5 key.
On Android devices above Android 5 (Lollipop), open the Phone app. Then, press and hold "1" to call your voicemail. Now, enter your PIN and press "#". Press "*" for the menu. Press "4" to change settings. Press "1" to change your greeting. Make sure to follow all the instructions.
Alternatively, if you simply want to alter your voicemail message to something else, you can do so.
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