Before we dive into the troubleshooting steps, make sure that you have Visual Voicemail set up on your iPhone. Open the Phone app on your iPhone and tap Voicemail in the bottom right-hand corner of the screen. If you see “To retrieve a voicemail first set a password and greeting” on the screen as well as a button that says Set Up Now, then Visual Voicemail has not been set up on your iPhone.
2. Request New Voicemail Settings From Your Carrier. You may believe that your voicemail settings are correct, but there can sometimes be conflicting settings on your cell phone that can cause issues with voicemail not working on your Android device.
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This was extremely helpful followed your instructions and worked like a charm, on IOS 9. Sep 21, 2015 8:33 AM Reply Helpful Reply Helpful (11) Reply Helpful (5) User profile for user: tar722 tar722 (13 points) Nov 3, 2015 8:28 PM in response to AmishCake In response to AmishCake Nov 3, 2015 8:28 PM User profile for user: jkmont71 jkmont71 Dec 3, 2015 6:13 AM in response to BattleshipCobra In response to BattleshipCobra
With Visual Voicemail, you can see a list of your messages and choose which ones to listen to or delete. Learn how to set up and transfer your existing voicemail. Create a voicemail password, then tap Done. Enter your password again to confirm it, then tap Done. Select Custom or Default. If you choose Custom, you can record a new greeting. Go to the Phone app, then tap the Voicemail tab. Tap Set Up Now. Enter your password,* then tap done. Record a custom greeting or use the default greeting, then tap Save.
4 hours agoTo change the voicemail greeting on your iPhone, use the steps in this help page - Visual voicemail - iPhone. Specifically -. Update your greeting. Tap Voicemail, tap Greeting, tap Custom, then tap Record. Or, to use your carrier’s generic greeting, tap Default. Thanks for using Apple Support Communities. Be well.
If you've forgotten your retrieval number, call 800-244-1111 to get it. Alternately, the number was included in the welcome letter you received when you signed up for voicemail service.
Note: If you unfortunately forgot your voicemail password, change your voicemail password will not work, you have to reset it. You should contact your carrier or check its website and see if they offer an option to reset the password online.
You can call your voicemail service to check your messages. Open the Phone app . At the bottom, tap Dialpad . Touch and hold 1.
Key-in your voicemail password if prompted.Your voicemail messages should play shortly after.
6. Alternatively, from the list of messages, press and hold the voicemail then select “Delete,” then confirm the deletion.
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2 - Dial the extension number of your mailbox from your VoIP device and follow the voice prompts to change your greeting; Option 4 to record a new greeting.
4. Before each voicemail message is played, enter the number associated with deleting a message.
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At this point, we can’t be exactly sure why your iPhone won’t play voicemails. The voicemail you play in the Phone app on your iPhone is called Visual Voicemail, which downloads your voicemails from your carrier in the form of little audio files, similar to the music files you listen to inside the Music app.