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Yea, same issue with me on Att network.. Frozen screen on voicemail settings. I was not even able to call myself to change the voicemail. I had to reset voicemail password over myatt app. And after that I was able to acess my voicemail over the phone. Still I cant change voicemail over the phone. Hope this will help you reset your voicemail.
1. Call your number. It's that simple. Use any landline or cell phone to dial your mobile or landline number. Dial the full number. Make sure someone doesn't actually answer the phone you are calling when it rings, though. Make sure you dial the area code with the number. .

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Thank you so much! I have Metro PCS and an Iphone 5S. I called my carrier and reset my VPN and now I can retrieve my voicemail. Yippie!!!!!
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Setting up a new voicemail message is the same on any iPhone that runs iOS 9 or higher. Use the steps below to set a custom iPhone voicemail message.
Depending on which Android phone model you are using, you can dial the carrier code and directly stop the Voicemail service.

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Users lacking the option and means of accessing their voicemail accounts from landlines would not be able to keep their greetings updated in the absence of cellular and internet service.

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Website: https://www.wikihow.com/Reset-or-Change-Your-Voicemail-Password-on-an-iPhone

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    Verizon only: Unfortunately, if you have set up the voicemail successfully but still unable to change the greetings of Voicemail from the Voicemail tab, then dial *86 and select option 4 to make a change. Step #1: Launch the “Phone” app on your iPhone. Step #2: Tap “Voicemail”. Step #3: Select “Greeting” on the upper-left corner of the screen. Step #4: In case, you are also using eSIM then select the second network to change voicemail greetings. Step #5: Select “Custom”. From here you can record a greeting. Step #6: Tap “Record”.

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    AT&T: If you’re an AT&T customer, you have the option of creating your own basic voicemail. You’ll need to press and hold the 1 key down while you’re on your phone. AT&T will then ask you to set up your greeting via voice prompts.

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    Voicemail Options. heading. Here's info on how to use your Voicemail service. Voicemail User Guide (PDF) - Setup Instructions. heading. Learn how to change voicemail password, set up greetings, check visual voicemail and use advanced features. This one page chart shows all you need to know.
    Now that you’ve learned how easy it is to manage your voicemail messages from your Android phone; we want to know, have there ever been times when you’ve accidentally deleted a message? What recovery method did you use? Let us know in the comments section below.

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    To call your voicemail on an Android phone, simply open your phone’s dial pad and hold your finger down on the “1” key. You can also call your voicemail from a different phone by calling your own number and tapping the pound key. Navigate to your voicemail option if using a cell phone. … Listen to the recorded voicemail instructions. … Press the number on your keypad symbolizing “Yes” when asked if you want to delete your current message. … Select to record your own message if you want, or leave it as the mechanic default message. Step 1: Press # Right after you realize you want to delete your voicemail press the # symbol. It is VERY important that you do not hang up the phone. … Step 2: Listen to Menu. Once you press # on your phone, you will automatically be given access to a menu.

    Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.
    Vivio help you to stay connected with this O2 Voicemail set-up guide on an Android OS Galaxy handset

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    Still, if you are unable to record a custom voicemail greeting on iPhone, then its time where the carrier comes in the picture then for their assistance and get it fixed, the custom voicemail not recording issue.

    2. Open the dial pad. Tap the dial pad icon near the bottom of the screen to bring up your phone's dial pad.
    How do I change my voicemail message from another location? Altering your Voice Mail Password, your Voice Mail Greeting, or your Voice Mail Call from a remote phone: Dial your Voice Mail Gain Access To Number. Enter your 10 digit telephone number. Enter your passcode. Press U (8) to go into User Choices, then: Press G (4) to change Welcoming.

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5. On your dial pad, press “1” to listen to your messages, the most recent message should play first.

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Check your voicemail on iPhone. In the Phone app , Visual Voicemail (available from select carriers) shows a list of your messages. You can choose which ones to play and delete without listening to all of them. A badge on the Voicemail icon indicates the number of unheard messages.

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Dial your phone's extension, or hit the message button on your phone. When the prompt begins to play, press *1234. Press 0 to access mailbox options. Follow the prompts to record your name and/or voicemail greeting. FEATURES.

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