At this point, we can’t be exactly sure why your iPhone won’t play voicemails. The voicemail you play in the Phone app on your iPhone is called Visual Voicemail, which downloads your voicemails from your carrier in the form of little audio files, similar to the music files you listen to inside the Music app.
4. If you have a passcode to access your voicemail, you’ll be prompted to enter it into the dial pad now.
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I want to use a downloaded custom MP3 file as my custom greeting. Is there a way to transfer it into the file or do I have to just re-record it by hitting record while the MP3 file plays off of another device?
If you have a visual voicemail applications installed on your Galaxy S21, you can alternately use that app to record and set a greeting instead.
With visual voicemail you may not remember how to call voicemail to set it up. We’ll show you how to record a new iPhone voicemail message and listen to your current one.
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4. Reset your pin. Maybe you have forgotten your pin or passcode or you never set it up in the first place. This is a common issue. Most carriers have detailed instructions for changing passcodes. For example, to change a T-Mobile passcode, hold down the "1" key, then press the star key, and then press number 5 to go into passcode security. Then press 1, and you will be able to change your passcode. You can change your Sprint passcode online by choosing the my preferences tab and then the "things I can manage online" section. You can reset your pin by calling the carrier if you have forgotten it or never set it up at all. Some sites allow you to do this online.
Check the Carrier on Your iPhone. Set-up or Activate Visual Voicemail. Restart Your iPhone. Reset the Network Settings. Reset Voicemail Password. Disable Wi-Fi on your iPhone. Reset Time Zone. Fix iPhone Voicemail Problems with iOS System Repair Tool.
6. Say the greeting you want, and tap "#" when you're done. To save the greeting, tap "1."
Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."
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Open the Phone app .Tap More options Settings. Voicemail.Turn on Voicemail transcription.
source: How do i change my greeting for my voicemail messages on my assurance wireless cell phone? ahammad1996 Level 1 (Contributor)
On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.
Access to voicemail can also be obtained through the iPhone’s dial pad by pressing and holding down the 1 key until your phone calls your 10-digit phone number, or by pressing the voicemail icon, which can be found in the bottom right corner of the dial pad screen, as shown in the image below.
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Website: https://support.sparklight.com/hc/en-us/articles/1500006715142-Working-With-Voicemail