From a Home screen, tap the Phone app . Tap Voicemail .Tap the desired message then tap the Trashcan icon . Tap Deleted Messages.Tap Clear All (upper-right) then from the prompt.Tap Clear All to confirm. Select the Voicemail tab. Note: Alternatively, from the phone app, select the Keypad tab > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages. Select the Voicemail tab, then select Set Up Now. Note: Alternatively, you can set up voicemail by selecting the Phone app then pressing and holding the 1 key. If prompted, enter your voicemail password, then follow the prompts to set up your voicemail.
Turn your phone off for 10 seconds and then back on. Place a test call to 611. Do one of the following: If the test call is successful, press and hold 1 to dial into the voicemail system. If your test call fails, confirm you have wireless coverage. If Visual Voicemail won't download, press and hold 1 to check your messages.

Along with having my greeting screen frozen I was also not receiving any indication that a call was coming in...no ring, no vibrate, no visual indication on the phone at all. All calls were going directly to voicemail and the greeting was some funky message...maybe it was the default although custom was checkmarked. I also tried resetting, turning off WiFi, checking Do Not Disturb. Dec 3, 2015 6:13 AM Reply Helpful (2) User profile for user: susan from morro bay susan from morro bay Jan 6, 2016 3:57 PM in response to tar722 In response to tar722
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