This tutorial is going to show you how to record a voicemail greeting that you choose. It is a good idea to either write out or think about exactly what you are going to say before you record the message. You will then have the opportunity to play the greeting back before you set it for any incoming calls that go to voicemail.
Try using your voicemail and see if the problem still exists. Method 3: Setup Your Visual Voicemail. If you are unable to set up your voicemail through phone settings, then you can try setting it up through your carrier. Voicemail is related to your carrier and it is best to be done this way. This may not work for all kind of carriers.

After setting the number on your voicemail, you must also record a personal voicemail greeting. Follow the steps below. Start the Phone app. if you don’t see the numeric keypad, tap “Keypad” at the bottom of the screen. Tap and hold the “1” for about two seconds until the phone automatically calls voicemail. Immediately tap “3” to access voicemail settings. Listen to the options. On most voicemail systems, tap “2” to start the process to record a new greeting. The current personal greeting will play; then tap “2” again to record a new greeting. Say the greeting you want, and tap “#” when you’re done. To save the greeting, tap “1.” The personal voicemail greeting has been set. Hangup the phone. How to setup voicemail using a Visual Voicemail Applications
The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.